Has the pre-sale actually started? The ticketing pages are set so that you can only proceed with a transaction once the pre-sale begins. If you’re not sure, check the pre-sale dates and times listed in the pre-sale section on the relevant artist tour page.
Have you selected the date and venue in the drop down menu (where relevant) on the ticketing site? Sometimes the password box will only appear once you have taken these steps.
If this doesn't solve your problem, please contact us via email and one of our team members will endeavour to help you. Please note this email address is only monitored Monday to Friday, 10am - 6pm AEST/AEDT. Please put the name of the pre-sale in the subject line so we can treat your email as urgent.Back