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Hello and thanks for your email.

When can I expect a reply?

This inbox is monitored Monday - Friday from 10am to 5pm AEST/AEDT, exc. public holidays. We’ll endeavour to respond to you as soon as possible.

We encourage you to review our very thorough Help section. We may not respond if your answer can be found in the FAQs or on an artist’s tour page on the Frontier website.

I have a question about my tickets.

Frontier Touring is not a ticketing agency and is not involved in the transaction process. If your enquiry is related to the purchase, refund, and/or distribution of your ticket(s), you will need to contact the relevant show's authorised ticketing agency.  

You can find the authorised ticketing agency by referring to your ticket confirmation email or you can visit the relevant ticketing agency's website under the relevant show date on the artist's tour page on our website.

I have a complaint or feedback about a show.

Frontier complies with Live Performance Australia’s Ticketing Code of Practice. Subject to the Consumer Law, the Code sets out when you may be entitled to receive a refund. If your feedback falls into the below categories, we may determine that no refund is required and may not respond to your email:

• a support act is replaced or if some of the acts appearing at a festival change;
• you have changed your mind about your ticket purchase;
• you did not enjoy the event or you were dissatisfied with the performance at the event;
• you were unable to attend the event for reasons including, without limitation, your illness, the illness of any person accompanying you to the event or other person for whom you need to care, transport failure or delay, or where you choose not to attend the event for which you purchased the ticket;
• you arrive late and are refused entry or evicted from the venue on valid grounds (e.g., you cannot produce a ticket for the event, you refuse to comply with reasonable directions of the venue manger or event organiser, or you behave in a manner that unreasonably interferes with others’ enjoyment of the event); or
• you purchased your ticket from an unauthorised reseller.

What if my complaint or feedback is about the staff or operations at a show?

We encourage you to contact the venue if your email relates to the operational services (like security or ushers) at an indoor venue or stadium. Depending on the nature of the feedback, we may not reply to your email directly and will instead provide details to the relevant venue to respond to you.

Please note that where a matter requires further investigation, it may take longer for us to provide you with a written response.