Frontier Touring is not a ticketing agency and is not involved in the ticket transaction process.

For shows that are postponed, existing ticketholders need not take action: original purchases are valid for the rescheduled date without the need for exchange. If you’re unable to attend the new date, you can obtain a full refund from the show's authorised ticketing agency as listed on the Frontier Touring website on the relevant artist’s tour page.

If you cannot recall which ticketing agency you purchased your tickets through, check your purchase confirmation email or head to the Frontier Touring website and check the ‘Authorised ticketing agency’ section under your show date on the relevant artist’s tour page.

Once the rescheduled dates are announced, the original ticket purchasers will receive an email from the authorised ticketing agent with all the necessary information.

For shows that are cancelled, refunds are processed automatically to the original ticket purchasers for any tickets purchased through the show’s authorised ticketing agency. The authorised ticketing agency will communicate directly with original ticket purchasers.

If you have not received your refund or haven't received an email from the authorised ticketing agency, please contact the ticketing agency directly.