Ed Sheeran – Loop Tour 2026 | FAQ
FAQs may be updated from time to time to reflect the most up-to-date and relevant information.
Tour Dates
Key things to note
Find all tour information at frontiertouring.com/edsheeran
The following are the only Authorised Ticketing Agencies for each show on Ed Sheeran - Loop Tour:
| Auckland, NZ | Go Media Stadium | AXS |
| Wellington, NZ | Sky Stadium | Ticketek |
| Christchurch, NZ | Apollo Projects Stadium | AXS |
| Perth, WA | Optus Stadium | Ticketmaster |
| Sydney, NSW | Accor Stadium | Ticketek |
| Brisbane, QLD | Suncorp Stadium | AXS |
| Melbourne, VIC | Marvel Stadium | Ticketmaster |
| Adelaide, SA | Adelaide Oval | Ticketek |
Tickets can only be accessed via Authorised Ticketing Agency’s iOS or Android App. Make sure you install the relevant Authorised Ticketing Agency’s App to access tickets. No physical tickets including those purchased from Authorised Ticketing Agency outlets will be acceptable for entry.
If you have accessible booking requirements, including wheelchair and/or companion card requirements, please refer to the relevant Authorised Ticketing Agency’s contact details for your chosen show. For additional accessibility information, please refer to the ‘Accessibility’ section of this FAQ.
Age Restrictions
All shows on the Ed Sheeran – Loop Tour are Licensed All Ages events.
All patrons irrespective of age must purchase a ticket to enter the Event. However, Frontier may, in its sole discretion, and on a case-by-case basis, vary the foregoing in favour of any applicable venue policy.
Frontier reserves the right to impose age restrictions on events for a number of reasons including, but not limited to, venue requirements, licensing requirements, safety considerations and for the enjoyment of all patrons.
Venue age restrictions (as at Monday 21 July 2025) are as follows:
| Go Media Stadium | Children under the age of 14 years must be accompanied by a parent or legal guardian at all times. |
| Sky Stadium | Children under the age of 14 years must be supervised by an accompanying adult. |
| Apollo Projects Stadium | Children under the age of 14 years need to be accompanied by a responsible adult. |
| Optus Stadium | Children under the age of 13 years will not be admitted without a parent or guardian (16 years or over) and must remain with them at all times. Access to General Admission areas on the Arena is recommended for patrons aged 15 years and over. |
| Accor Stadium | Children under the age of 13 years must be accompanied by a parent or legal guardian (18 years or over) and remain under their direct supervision. General admission standing areas are recommended for patrons aged 15 years and over. |
| Suncorp Stadium | Children under the age of 14 years must be under the direct supervision of an adult (responsible person) 18 years of age over, at all times. |
| Marvel Stadium | Children under the age of 12 years must be accompanied by a parent or guardian at all times. |
| Adelaide Oval | Children under the age of 13 years must be accompanied by a parent or guardian (16 years or over). Access to General Admission on the Arena floor is recommended for guests 15 years and over. |
Frontier recommends all children aged 15 years and under be accompanied by a parent or legal guardian aged 18 years or over at all times during the Event. No concession tickets are available for children.
As a concert, the Event includes loud music and special effects over an extended period and may not be suitable for infants and young children. You are advised to take this into consideration if planning to purchase tickets for infants or small children.
In the event you are looking to purchase tickets on behalf of a 15-18 year old who does not have access to a smartphone, we recommend that you attend the show with the group as they will need to have access to a smartphone in order to access their tickets and enter the venue.
When do tickets go on sale?
Telstra Plus presale (Australian shows only)
Friday 25 July 2025, runs 48 hours from the start times listed below*
Adelaide: 9:30am local time / 10:00am AEST
Sydney: 11:00am local time / 11:00am AEST
Melbourne: 1:00pm local time / 1:00pm AEST
Brisbane: 2:00pm local time / 2:00pm AEST
Perth: 1:00pm local time / 3:00pm AEST
* ends earlier if presale allocation exhausted
Frontier Member presale
Monday 28 July 2025, runs 24 hours from the start times listed below*
Wellington: 12:00pm NZST
Auckland: 1:00pm NZST
Adelaide: 10:30am local time / 11:00am AEST
Sydney: 12:00pm local time / 12:00pm AEST
Christchurch: 3:00pm NZST
Melbourne: 2:00pm local time / 2:00pm AEST
Brisbane: 3:00pm local time / 3:00pm AEST
Perth: 2:00pm local time / 4:00pm AEST
* ends earlier if presale allocation exhausted
Tickets on sale
Tuesday 29 July 2025, from the start times listed below
Wellington: 1:00pm NZST
Auckland: 2:00pm NZST
Adelaide: 11:30am local time / 12:00pm AEST
Sydney: 1:00pm local time / 1:00pm AEST
Christchurch: 4:00pm NZST
Melbourne: 3:00pm local time / 3:00pm AEST
Brisbane: 4:00pm local time / 4:00pm AEST
Perth: 3:00pm local time / 5:00pm AEST
Where do I buy tickets?
The only Authorised Ticketing Agency for each show on the Ed Sheeran - Loop Tour are:
| Auckland, NZ | Go Media Stadium | AXS |
| Wellington, NZ | Sky Stadium | Ticketek |
| Christchurch, NZ | Apollo Projects Stadium | AXS |
| Perth, WA | Optus Stadium | Ticketmaster |
| Sydney, NSW | Accor Stadium | Ticketek |
| Brisbane, QLD | Suncorp Stadium | AXS |
| Melbourne, VIC | Marvel Stadium | Ticketmaster |
| Adelaide, SA | Adelaide Oval | Ticketek |
You can access the direct ticketing link for your show below:
16 Jan 2026 – Go Media Stadium, Auckland: https://frntr.co/EdSheeran26Akl-16Jan
21 Jan 2026 – Sky Stadium, Wellington: https://frntr.co/EdSheeran26Wel
24 Jan 2026 – Apollo Projects Stadium, Christchurch: https://frntr.co/EdSheeran26Chc-24Jan
31 Jan 2026– Optus Stadium, Perth: https://frntr.co/EdSheeran26Per-31Jan
13 Feb 2026– Accor Stadium, Sydney: https://frntr.co/EdSheeran26Syd
14 Feb 2026 – Accor Stadium, Sydney: https://frntr.co/EdSheeran26Syd
20 Feb 2026 – Suncorp Stadium, Brisbane: https://frntr.co/EdSheeran26Bne-20Feb
21 Feb 2026 – Suncorp Stadium, Brisbane: https://frntr.co/EdSheeran26Bne-21Feb
26 Feb 2026 – Marvel Stadium, Melbourne: https://frntr.co/EdSheeran26Mel-26Feb
27 Feb 2026 – Marvel Stadium, Melbourne: https://frntr.co/EdSheeran26Mel-27Feb
5 Mar 20256 – Adelaide Oval, Adelaide: https://frntr.co/EdSheeran26Adl
Entry to shows can only be guaranteed if tickets are purchased directly through the Authorised Ticketing Agencies listed above.
How many tickets can I buy?
A limited number of tickets can be purchased per customer:
6 tickets per customer, per show in the Telstra Plus and Frontier Member presales; and
6 tickets per customer, per show once tickets go on sale to the public.
This restriction is in place to give as many people as possible a fair chance to buy tickets.
Customers who exceed the published ticket limits may have their tickets cancelled without notice.
Please note: any transactions that are detected as bot purchases, patrons creating duplicate accounts in order to purchase more than the ticket limit or any other action that indicates a suspicious purchase will be cancelled without notice.
Can I select my seats?
Ticket purchasers can select the ticket category or seating section in the stadium that they wish to sit in.
For Reserved seating tickets, once the ticket category or seating section has been selected you will be allocated the best available seats in that section based on the number of tickets you are purchasing.
We recommend purchasing the first seats allocated.
General Admission tickets are standing only and are located on the stadium field.
What ticket types are available?
You can purchase both General Admission and Reserved Seating tickets to the Ed Sheeran - Loop Tour.
The ticket categories available are:
Front General Admission (GA) standing field
Rear General Admission (GA) standing field
A Reserve seating
B Reserve seating
C Reserve seating
D Reserve seating
Where are my seats located?
The locations of Reserved seating tickets are allocated at the time of purchase. Your seat allocation will be displayed on your ticket and ticket confirmation email.
Check back before on sale to view your show’s seating map.
How much are tickets?
There are a wide range of ticket categories and prices available.
Please refer to the relevant show date you are purchasing for at frontiertouring.com/edsheeran for all ticket categories and prices.
Additional fees relating to the transaction, handling and delivery of tickets may be applied by the Authorised Ticketing Agency.
How will I receive my ticket(s)?
Tickets can only be accessed via Authorised Ticketing Agency’s iOS or Android App. Make sure you install the relevant Authorised Ticketing Agency’s App to access tickets.
We recommend you download and install the relevant Authorised Ticketing Agency’s App before purchasing your ticket(s) but it can still be done after purchase. You will be able to view your ticket purchase with show date, venue and seat allocation in the relevant App.
As an anti-scalping measure, your ticket barcode will be activated remotely by the relevant Authorised Ticketing Agency just prior to your show date.
Can I buy tickets as a gift?
Yes! However, photo ID matching the surname of the person whose name appears on the card used to purchase the tickets and the Authorised Ticketing Agency account (Lead Purchaser) will be required for entry. The tickets bought by that person can be used by other people as long as they arrive as a group with the Lead Purchaser. If you want to buy tickets as gifts, remember that as the Lead Purchaser you’ll have to attend to get your recipients into the show.
When will I receive my ticket(s)?
Remember, we are operating a mobile, digital app only ticketing system for these shows.
Therefore, no physical tickets will be posted or emailed in advance. The relevant Authorised Ticketing Agency’s App will contain your ticket(s) for entry.
You will be able to view your ticket purchase with show date, venue and seat allocation in the App following your purchase.
As an anti-scalping measure, your ticket barcode will be activated remotely by the relevant Authorised Ticketing Agency just prior to your show date.
I can't find my confirmation email
Firstly, check your email junk or spam folder. If your ticket confirmation email is not in your junk or spam folder, please contact the Authorised Ticketing Agency’s customer support team:
AXS customer support (Auckland, Christchurch, Brisbane)
Ticketek Australia customer support (Sydney, Adelaide)
Ticketek New Zealand customer support (Wellington)
Ticketmaster customer support (Perth, Melbourne)
I’ve changed my mind, can I get a refund or exchange my ticket(s)?
Subject to the Australian or New Zealand Consumer Law, if you change your mind about your ticket purchase, you are not entitled to a refund or exchange on your ticket purchase.
I can't go anymore and need to sell my ticket(s). What should I do?
The reselling of any Ed Sheeran – Loop Tour ticket is strictly forbidden other than through the relevant Authorised Ticketing Agency’s official resale platform. All resales must comply with relevant State or Federal trading laws, including any percentage cap on the sale price above the original face value of the ticket.
Except where expressly permitted under relevant State or Federal trading laws, any Ed Sheeran –Loop Tour ticket offered for resale elsewhere, either on or offline including via Unauthorised Resellers (which include but are not limited to Viagogo; Stubhub; Ticketfinders; Ticket Merchant; Tixel; and Worldticketshop) or via social media websites, may result in all your orders and tickets being cancelled without notice to you and your ticket price refunded.
The original ticket purchaser and any tickets purchased in the same ticket order may be refused admission and any other orders and tickets they hold may also be cancelled without notice and their ticket price refunded.
If you buy tickets from unauthorised operators, you do so at your own risk and neither us nor the Authorised Ticketing Agent will be able to assist you. Frontier cannot guarantee any ticket purchase made through any means other than the Authorised Ticketing Agency.
When will it be possible to resell tickets?
Resale facilities for each relevant Authorised Ticketing Agency will be activated at a later date.
I have a question about my ticket(s) or purchase, who should I contact?
Please direct all ticket or purchase enquiries to your show’s Authorised Ticketing Agency -
AXS customer support (Auckland, Christchurch, Brisbane)
Ticketek Australia customer support (Sydney, Adelaide)
Ticketek New Zealand customer support (Wellington)
Ticketmaster customer support (Perth, Melbourne)
What if I have an issue with my ticket(s) at the venue?
If you have any issues with your ticket(s) at the venue including if your phone is lost or stolen and you cannot access your tickets another way, please head to the box office of your venue.
Ensure you bring valid photo ID in order for the venue staff to assist you.
Frontier Member presale tips
AHEAD OF THE FRONTIER MEMBER PRESALE
- Not a Frontier Member yet? Sign up here.
- Sign into the Frontier website to find your unique Frontier presale code under your chosen show date at frontiertouring.com/edsheeran. We recommend you write your code down somewhere handy for the presale and don’t share it with anyone!
- Bookmark the direct ticketing link for your chosen show. You can find this hyperlinked to your chosen show’s ‘Tickets’ button at frontiertouring.com/edsheeran.
- Make sure you’ve set up an account on the website of your chosen show’s Authorised Ticketing Agency. Sign into the account and select “Keep me signed in” on the device you’re going to use for the Presale.
WHEN THE FRONTIER MEMBER PRESALE BEGINS
- Head directly to your chosen show’s direct ticketing link.
- Only use one browser or device – don’t open multiple pages.
- Do not refresh the queue page, you will be let through when a spot becomes available.
- Keep an eye on the website timer, you get a set time to finish a purchase.
Do not purchase tickets from anywhere other than the Authorised Ticketing Agency
Frontier cannot guarantee any ticket purchase made through any means other than the Authorised Ticketing Agency.
Please read the Live Performance Australia Safe Tix Guide and the NZ Commerce Commission guide on Buying Event Tickets.
Remember, we have not allocated any tickets for the Ed Sheeran – Loop Tour to any Unauthorised Resellers (which include but are not limited to Viagogo; Stubhub; Ticketfinders; Ticket Merchant; Tixel; and Worldticketshop) or made any tickets available via websites such as eBay, Gumtree and social media Buy Swap Sell pages.
To make sure you pay the correct ticket price and receive valid tickets, you must purchase via your chosen show’s Authorised Ticketing Agency.
Frontier and each show’s Authorised Ticketing Agency are not responsible for unauthorised ticket disputes and are unable to assist you if you purchase outside the Authorised Ticketing Agency.
What is unethical secondary ticketing and ticket resale?
Unethical secondary ticketing is when people buy tickets at face value and then resell them at inflated prices via unapproved methods and websites, thus denying real fans the chance to buy at face value.
This includes ticket touts and Unauthorised Resellers who use multiple payment cards, false identities and sophisticated computer programs (‘bots’) to buy up large amounts of tickets which they then offer for resale at highly inflated prices.
How do I safely sell my tickets?
Resale facilities for each relevant Authorised Ticketing Agency will be activated at a later date.
What else are you doing to combat the secondary market?
Your ticket order and your tickets are linked to both your Authorised Ticketing Agency account AND your mobile phone number (where applicable). This means your ticket and the individual information you gave when you purchased are linked. If a ticket is resold in any method other than via the relevant Authorised Ticketing Agency’s official resale platform, then you or the person in possession of the tickets may be refused entry to the venue.
Purchasing accessible tickets
If you have accessible booking requirements for the Ed Sheeran – Loop Tour, including wheelchair and/or companion card requirements, please contact the relevant Authorised Ticketing Agency:
AXS customer support (Auckland, Christchurch, Brisbane)
Ticketek Australia customer support (Sydney, Adelaide)
Ticketek New Zealand customer support (Wellington)
Ticketmaster customer support (Perth, Melbourne)
Accessibility options will be available across all price categories at each Ed Sheeran –Loop show.
Demand is expected to be incredibly high and we expect all tickets, including accessible tickets, will sell out quickly – we provide no guarantees regarding availability of any ticket type for the Ed Sheeran – Loop Tour.
Further venue accessibility information
Please refer to the links below for the accessibility guide for each venue on Ed Sheeran – Loop Tour:
Go Media Stadium, Auckland: Accessibility guide
Sky Stadium, Wellington: Accessibility guide
Apollo Projects Stadium, Christchurch: Accessibility guide
Optus Stadium, Perth: Accessibility guide
Accor Stadium, Sydney: Accessibility guide
Suncorp Stadium, Brisbane: Accessibility guide
Marvel Stadium, Melbourne: Accessibility guide
Adelaide Oval, Adelaide: Accessibility guide