Help/FAQS

What is Frontier Touring's position on ticket scalping?

Ticket scalping and the presence of unauthorised resellers is an issue which continues to frustrate many music fans, artists, venues and promoters, including the team at Frontier Touring.

We know that Australians and New Zealanders are as passionate about music and live entertainment as we are and we believe that you shouldn’t be taken advantage of by unscrupulous individuals.

Recently we’ve been made aware of people paying excessively inflated prices for tickets to our concerts through unauthorised outlets – some of these tickets being sold multiple times, which has led to fans being turned away at the venue. We are particularly concerned with the inflated prices of these tickets from unauthorised sellers.

We really cannot stress this enough - fans buying tickets to shows presented by Frontier Touring are warned not to buy tickets from unauthorised operators.

Our only advice is: simply don’t do it.

You don’t know who you’re buying from, the ticket may be in breach of the terms and conditions set by the original ticketing agency (and therefore cancelled), or the same ticket might have been sold multiple times to different people.

We hate seeing fans pay inflated prices for tickets or turned away because their ticket isn’t valid. Beware of sites offering “100% money back guarantee” as this is not the same as getting to experience the show you have booked tickets for. We constantly see disappointed fans turned away at the door when they present tickets which have either been cancelled, sold multiple times, or are complete fakes.

Not only is it a waste of money, it’s simply heartbreaking for fans when this happens – particularly right outside the venue door.

Unfortunately, when this happens, neither Frontier nor the authorised ticketing agency are able to help you in getting a refund or re-issuing the unauthorised ticket.

At no time does Frontier Touring allocate tickets to any of the following organisations:

theticketmerchant.com.au | ticketfinders.com.au | worldticketshop.com | ebay.com.au | viagogo.com.au | Ticketmaster Resale (accessible via ticketmaster.com.au)

Scalpers also use the platform Ticketmaster Resale but that does not make them authorised sellers. This can be confusing because for some venues Ticketmaster is the official outlet.

Ticketmaster and Ticketmaster Resale are two different things – there is no guarantee that tickets bought on Ticketmaster Resale will be valid tickets.

The only way you can be assured of paying the correct prices and actually receiving valid tickets is by purchasing via the venue's official ticketing agent. These are always clearly listed on the Frontier Touring website in the TOUR DATES & TICKETING section of an artist’s tour page.

If you have any doubts, visit www.frontiertouring.com for direct links to the authorised ticketing agency of each event.

The ACCC and each state’s consumer affairs body can provide further information as to your rights in relation to unauthorised ticketing sites.

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