Help/FAQS

Why can't I change my Frontier Members pre-sale code?

When you join as a Frontier Member, we provide you with a unique pre-sale code which you then use for most of our pre-sales. This is separate to your own changeable sign-in password which you use to log into our website.

We are unable to allow you to change the pre-sale code as the transaction process of each pre-sale is run via external companies (i.e. the ticketing agencies) and there is no direct database access between their sites and ours.

If you had the ability to change your pre-sale code, your change may not be received by the ticketing agency in real time and you would not be able to take part in the pre-sale...which could lead to big salty tears!

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