I've previously bought tickets but I'd like to exchange them for another show/better seats/cancel them.

When you purchased your show tickets, you agreed to purchase the tickets on the terms and conditions of purchase as outlined by the ticketing agency you purchased the tickets through (“Terms of Sale”). These Terms of Sale cover the conditions of your ticket purchase including their guidelines for cancellation/exchange.

You will need to refer to the Terms Of Purchase of your ticket purchase for this enquiry and the authorised ticket seller but note that in most instances, the Terms of Sale only permit refunds and exchanges in limited circumstances, for example, the concert has been cancelled, rescheduled or significantly relocated.