Help/FAQS

When I try to enter my pre-sale code into the ticketing agency's website, it says that is incorrect?

Your pre-sale code is case sensitive so make sure that you are using capital letters where applicable.

Make sure that you are using the correct pre-sale code as it is not always the same across all shows on a tour and occasionally is not the unique pre-sale code allocated to you by Frontier but rather a set code word.

Whilst signed in, check the pre-sale code listed in the ‘Pre-Sale Info’ section on an artist tour page for your chosen show to ensure that you are using the correct one.

Make sure that it is asking you to enter your pre-sale code, not asking you to log into the ticketing agency’s membership program. If it is asking you for your log in email address and password, this is your ticketing agency membership information. You will never need to sign in with your Frontier membership email and password on any site other than our website.

If you are still having difficulties using your pre-sale code after checking the steps above, please contact us via email immediately and we will look into it for you. Please note this email address is only monitored Monday to Friday, 10am - 6pm AEST/AEDT. We will not be able to assist you with purchasing pre-sale tickets once the pre-sale period has closed so it’s best to let us know as soon as you are having difficulties.

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