Help/FAQS

I'm trying to log in on the ticketing agency website and it's not accepting my log in information. Can you help?

Your membership with a ticketing agency is separate to your Frontier Members account. You will never need to sign in with your Frontier membership email and password on any site other than our website.

Most ticketing agencies require you to be a member of their website to complete your ticketing transaction. We recommend signing up as a member of these websites prior to a pre-sale beginning to ensure that you are ready to go once the pre-sale begins.

On some larger scale tours, some ticketing agencies implement queuing systems in order to allow the highest number of customers onto their website without it crashing.  A countdown timer will start as soon as you visit the ticketing site.  In order to maximise the time you have to complete your transaction, only click through or arrive on the ticketing site once you are ready to purchase.

If you cannot remember your log in information for the ticketing agency; try a password reminder on their website. Or alternatively you will need to contact them directly as they are a separate entity to Frontier. Contact information for a show’s particular ticketing agency is listed in the ‘Details’ section of the given show on an artist tour page on the Frontier website.

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