Help/FAQS

I have a complaint about a concert I attended. Where should I send this to?

  1. If your complaint relates to the actual performance or the concert’s production (i.e. sound, staging, seating), it is always best to immediately approach a venue staff member at the time as they may be able to resolve your problem there and then.

    If you wish to complain about these matters after a concert, please contact us via email. Please note this email address is only monitored Monday to Friday, 10am - 6pm AEST/AEDT.

    For more information on how Frontier Touring handles feedback and complaints, you may wish to read Frontier’s Complaints Handling Policy here.
     
  2. If your complaint is regarding venue facilities, venue staff or security issues, you should address your complaint directly to the venue as these are venue matters.
     
  3. If your complaint is regarding merchandising, you will need to contact the merchandising company direct. If you cannot find information about a tour’s specific merchandising company, please contact us via email. Please note this email address is only monitored Monday to Friday, 10am - 6pm AEST/AEDT.
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