FRONTIER TOURING'S TIPS FOR A SMOOTH PATH TO PRE-SALE HAPPINESS
We want the process to be as simple as possible for you! Click here to read our tips.
TIP ONE: Plan early! Where possible, don't leave it to the day of the pre-sale to sign up as a Frontier Member or a member of the ticketing agency. If you have problems joining, we may not be able to help you before the pre-sale starts.
TIP TWO: Following a tour’s announcement, existing Frontier Members will be sent a pre-sale email with information relating to the pre-sale (depending on their selected genre preferences). Keep the email handy so that you can go straight from it to buying tickets once the pre-sale begins - remember to take note of your pre-sale code!
TIP THREE: If you have not received your pre-sale e-card, visit the relevant artist tour page on our website and click on the pre-sale section (make sure that you’re signed in as a Frontier Member). The pre-sale section will display all your pre-sale information. We suggest that you email yourself your info (click on the email icon) – that way you can head straight to the ticketing website when the pre-sale begins!
TIP FOUR: Read the pre-sale FAQ! It’s filled with answers to common questions that we've refined over many pre-sales!
TIP FIVE: Be patient. During popular pre-sales the ticketing sites may become congested. This is common on large shows and all that we can recommend is that you keep trying the link.
TIP SIX: Make sure you write your pre-sale code down. You'll need it to enter the password protected area of the ticketing site. If you are having issues typing your pre-sale code in manually, please try copying and pasting the code exactly as you see it appear on your email or computer screen.
TIP SEVEN: On some larger scale tours, some ticketing agencies implement queuing systems in order to allow the highest number of customers onto their website without it crashing. A countdown timer will start as soon as you visit the ticketing site. In order to maximise the time you have to complete your transaction, only click through or arrive on the ticketing site once you are ready to purchase.
TIP EIGHT: The most important tip of all! Keep an eye out on our social networking pages – Facebook and Twitter. Any updates on Frontier Members pre-sales are posted on these pages as they happen so it is the best place to stay in the loop.
ABOUT FRONTIER MEMBERS PRE-SALES
Are tickets more expensive through the pre-sale than the general public on-sale?
You pay no more for tickets purchased in the pre-sale than you would for tickets purchased in the equivalent price category via the internet during the general public on-sale. If there are any exceptions to this, we will clearly state this in the pre-sale section of the artist tour page.
A Frontier Members pre-sale is an opportunity to purchase tickets ahead of the general public.
It is not a preferential ticketing service. We hold tickets of equal quality in all price categories for both the pre-sale and the general public on-sale. It is entirely your choice whether you purchase in the pre-sale or wait for the general public on-sale.
Obviously the benefit of purchasing tickets through the pre-sale is that fewer people have access to it and you stand a good chance of getting the tickets you want. However, if you're not happy with the tickets that are available to you through the pre-sale we recommend that you wait and try for the general public on-sale.
What sort of tickets will I be able to buy in a pre-sale?
Frontier Members pre-sales offer a ticket allocation in all ticket categories for our Members to purchase. However, it is important that you note that tickets of equal quality will be held aside for the general public on-sale, so the decision to purchase through the pre-sale is yours alone.
On rare occasions, ticket packages may be available for purchase through third party websites related to the artist and/or tour (for example, the artist’s website or fan club). These packages are not always available in the Frontier Members pre-sale – any information on the packages will always be clearly stated in the Tour Dates section of the artist tour page.
Obviously the benefit of purchasing through the pre-sale is that fewer people have access to it, and you stand a good chance of getting the tickets you want. However if you're not happy with the tickets that are available to you through the pre-sale, we recommend that you wait and try for the general public on-sale.
I didn't receive my pre-sale e-card. What do I need to do?
If you didn't receive your e-card, never fear! All your pre-sale information is listed in the pre-sale section of the relevant artist tour page.
Ensure you have added Frontier Touring email addresses (frontiertouring@email.impactdata.com.au and info@frontiertouring.com.au) as Safe Senders to your email account and that your music preferences are up to date.
To update your details, sign into our website with your e-mail address and password and click here or select ‘Update my details’ from the ‘My Details’ drop down on the top menu.
You will need to pay for them with a credit card or a debit card with credit facilities.
Is there a limit to how many tickets I can purchase?
Yes. We always post ticket limits in the pre-sale section of the tour page. We set ticket limits to deter ticket scalping and ensure that as many real fans as possible can secure tickets.
Frontier Members pre-sales are only accessible to those signed up as Frontier Members. If you are not currently signed up, click here or click on ‘Sign Up’ in the top menu bar.
Frontier Members pre-sale tickets are only sold online. Please visit the relevant artist tour page on our website, click on the pre-sale section (make sure you are signed in as a Frontier Member) and check the information relating to your show’s pre-sale. You will see your pre-sale code, the pre-sale start and end times and a direct link to the ticketing page on which you can enter the pre-sale code when the pre-sale begins to buy tickets.
On some larger scale tours, some ticketing agencies implement queuing systems in order to allow the highest number of customers onto their website without it crashing. A countdown timer will start as soon as you visit the ticketing site. In order to maximise the time you have to complete your transaction, only click through or arrive on the ticketing site once you are ready to purchase.
Depending on the ticketing agency (e.g. Ticketek, Ticketmaster, Moshtix, Oztix), you may need to be signed up to their membership program as well.
What time will the pre-sale start for me?
Refer to the pre-sale section of the relevant artist tour page. Click ‘Details’ beside your preferred show date and your pre-sale times will display there.
When can I buy pre-sale tickets?
Refer to the pre-sale section of the artist tour page for the show that you're interested in. Pre-sale dates and times may differ from show to show.
Can I buy pre-sale tickets by phone or at a ticketing outlet?
No. Frontier Members pre-sale tickets will only be available via the Internet. Please do not try to purchase via phone or the outlets as they will not be able to assist you.
Does Frontier Touring transact the tickets?
No, ticket purchases are transacted by the authorised ticketing agency. You'll be taken by a link to a security protected page on their site (ie Ticketek, Ticketmaster, BOCS, Venuetix, Oztix, Moshtix, etc).
Only that ticketing agency will have access to your credit card details. You will usually need to be a member of the ticketing agency in order to buy from them online in the pre-sale.
The purchase of pre-booked tickets for mobility impaired or special needs patrons is done directly through the venue’s box office – you will need to contact them directly. If your preferred venue's contact details are not listed below, please check the venue's website.
Click on the venue's name for their accessibility information
VICTORIA: AAMI Park, Rod Laver Arena, Hisense Arena, Margaret Court Arena
NEW SOUTH WALES: Allphones Arena, Qantas Credit Union Arena
WESTERN AUSTRALIA: Perth Arena, nib Stadium
With today's technology it is possible for entire shows to sell out in a matter of minutes - in some cases, seconds!
Our website and social networking pages are updated immediately after the ticket allocation for a pre-sale has been exhausted. Keep an eye out on these pages for the latest information. If the show’s presale allocation is not listed as sold out then keep trying!
When someone is processing a purchase of tickets, those tickets go in to a hold status – known as "dibs" – and are no longer available to other customers. The tickets remain on "dibs" until the customer completes the transaction or the transaction times out or is abandoned. Those tickets then go back into the central system for the next customer to draw from. So basically, if there are a number of customers just looking and not buying at the beginning of the pre-sale, those tickets may become available again in a matter of minutes.
This is also why you can sometimes try to buy tickets at the very second that they go on sale for an extremely popular event and find that there are no tickets available - the entire event is on "dibs". If 2,500 fans have 4 tickets each on dibs then 10,000 tickets have been removed from the system. This is how entire shows can seem to sell out straight away. The best thing to do is to keep trying, inevitably some may get dropped back off dibs and you may be able to secure them then.
It is for this reason also that you may find that someone who bought tickets after you has secured better seats than you did. This is because they've secured tickets that someone else dropped back from dibs. Most ticketing systems are programmed to give you the best tickets available at the time that you begin your transaction.
It is also important that you keep in mind that the pre-sales are only an allocation of the tickets available at that venue. Tickets of equal quality to those offered in the pre-sale in all ticket categories are kept aside for the general public on-sale.
I was about to buy tickets and the web page went down. Have I bought them?
If you have submitted your credit card details but have not received a transaction confirmation, your purchase may have gone through and you should contact the ticketing agency operating the pre-sale immediately.
If you haven't submitted your credit card details or received a transaction confirmation, it is not likely that you have purchased the tickets. Go back to the start and try again.
Frontier Touring do not have access to any transaction details.
Your membership with a ticketing agency is separate to your Frontier Members account. You will never need to sign in with your Frontier membership email and password on any site other than our website.
Most ticketing agencies require you to be a member of their website to complete your ticketing transaction. We recommend signing up as a member of these websites prior to a pre-sale beginning to ensure that you are ready to go once the pre-sale begins.
On some larger scale tours, some ticketing agencies implement queuing systems in order to allow the highest number of customers onto their website without it crashing. A countdown timer will start as soon as you visit the ticketing site. In order to maximise the time you have to complete your transaction, only click through or arrive on the ticketing site once you are ready to purchase.
If you cannot remember your log in information for the ticketing agency; try a password reminder on their website. Or alternatively you will need to contact them directly as they are a separate entity to Frontier. Contact information for a show’s particular ticketing agency is listed in the ‘Details’ section of the given show on an artist tour page on the Frontier website.
Unfortunately technology can only handle so much at times. As with all pre-sales and general public sales, the ticketing agencies' websites sometimes experience difficulties due to the sheer number of people hitting the same page at once.
We recommend that you keep trying until you get through. Frontier Touring takes no responsibility for ticketing agency websites or technical difficulties - these are beyond our control as the sites are operated by the ticketing agencies which are separate entities to The Frontier Touring Company. Our site merely works as a portal to a ticketing agency’s special page for the pre-sale.
Has the pre-sale actually started? The ticketing pages are set so that you can only proceed with a transaction once the pre-sale begins. If you’re not sure, check the pre-sale dates and times listed in the pre-sale section on the relevant artist tour page.
Have you selected the date and venue in the drop down menu (where relevant) on the ticketing site? Sometimes the password box will only appear once you have taken these steps.
If this doesn't solve your problem, please contact us via email and one of our team members will endeavour to help you. Please note this email address is only monitored Monday to Friday, 10am - 6pm AEST/AEDT. Please put the name of the pre-sale in the subject line so we can treat your email as urgent.
What is my unique pre-sale code?
Your unique pre-sale code is a combination of letters and numbers unique to your Frontier Membership which gives you access to most of our pre-sales. In some instances, your pre-sale code will be a set code word rather than your unique code.
You can always find your show-specific pre-sale code by signing into the Frontier website and viewing the ‘Pre-Sale Info’ section on the artist tour page.
It is important that you do not share your pre-sale code with others as once it is used in a pre-sale, it will not be able to be used again for that particular show. You may use it for the pre-sale of a different show date on the same tour.
If you are joining as a new Member, your pre-sale code will be emailed to you shortly after signing up.
When we have a pre-sale, we email our Members a pre-sale e-card which contains their personalised pre-sale information. You can also access this information when you’re signed into our website on the tour page by visiting the pre-sale section.
Whilst signed in, we recommend that you email the information to yourself in advance of the pre-sale (click on the email icon) as our site can become congested during pre-sale periods. If you have the information in the email handy, you will be able to proceed directly to the ticketing website.
Will my unique code always be my pre-sale code?
Not always. For the Frontier Members pre-sales of some shows, your pre-sale code will be a set word rather than your Frontier Members code.
You can always find your show-specific pre-sale code by signing into the Frontier website and viewing the ‘Pre-Sale Info’ section on the artist tour page.
When I try to enter my pre-sale code into the ticketing agency's website, it says that is incorrect?
Your pre-sale code is case sensitive so make sure that you are using capital letters where applicable.
Make sure that you are using the correct pre-sale code as it is not always the same across all shows on a tour and occasionally is not the unique pre-sale code allocated to you by Frontier but rather a set code word.
Whilst signed in, check the pre-sale code listed in the ‘Pre-Sale Info’ section on an artist tour page for your chosen show to ensure that you are using the correct one.
Make sure that it is asking you to enter your pre-sale code, not asking you to log into the ticketing agency’s membership program. If it is asking you for your log in email address and password, this is your ticketing agency membership information. You will never need to sign in with your Frontier membership email and password on any site other than our website.
If you are still having difficulties using your pre-sale code after checking the steps above, please contact us via email immediately and we will look into it for you. Please note this email address is only monitored Monday to Friday, 10am - 6pm AEST/AEDT. We will not be able to assist you with purchasing pre-sale tickets once the pre-sale period has closed so it’s best to let us know as soon as you are having difficulties.
Why can't I change my Frontier Members pre-sale code?
When you join as a Frontier Member, we provide you with a unique pre-sale code which you then use for most of our pre-sales. This is separate to your own changeable sign-in password which you use to log into our website.
We are unable to allow you to change the pre-sale code as the transaction process of each pre-sale is run via external companies (i.e. the ticketing agencies) and there is no direct database access between their sites and ours.
If you had the ability to change your pre-sale code, your change may not be received by the ticketing agency in real time and you would not be able to take part in the pre-sale...which could lead to big salty tears!