Help/Faqs

Pre-sales

FRONTIER TOURING'S TIPS FOR A SMOOTH PATH TO PRE-SALE HAPPINESS

We recommend...

TIP ONE:  Plan early! Where possible, don't leave it to the day of the pre-sale to sign up as a Frontier Member or a member of the ticketing agency. If you have problems joining, we may not be able to help you before the pre-sale starts.

TIP TWO:  Following a tour’s announcement, existing Frontier Members will be sent an e-card with information relating to the pre-sale (depending on their selected music preferences).  Keep the e-card handy so that you can go straight from it to buying tickets once the pre-sale begins - remember to take note of your pre-sale code!

TIP THREE:  If you have not received your pre-sale e-card, visit the relevant artist tour page on our website and click on the pre-sale section (make sure that you’re signed in as a Frontier Member).  The pre-sale section will display all your pre-sale information.  We suggest that you email yourself your info (click on the email icon) – that way you can head straight to the ticketing website when the pre-sale begins!

TIP FOUR: Read the pre-sale FAQ! It may seem long and boring but there are answers to common questions that we've refined over many pre-sales!

TIP FIVE: Be patient. During popular pre-sales the ticketing sites may become congested. This is common on large shows and all that we can recommend is that you keep trying the link.

TIP SIX:  Make sure you write your pre-sale code down. You'll need it to enter the password protected area of the ticketing site.  If you are having issues typing your pre-sale code in manually, please try copying and pasting the code exactly as you see it appear on your email or computer screen.

TIP SEVEN: On some larger scale tours, some ticketing agencies implement queuing systems in order to allow the highest number of customers onto their website without it crashing.  A countdown timer will start as soon as you visit the ticketing site.  In order to maximise the time you have to complete your transaction, only click through or arrive on the ticketing site once you are ready to purchase.

TIP EIGHT: The most important tip of all! Keep an eye out on our social networking pages – Facebook and Twitter. Any updates on Frontier Members pre-sales are posted on these pages as they happen so it is the best place to stay in the loop.

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ABOUT FRONTIER MEMBERS PRE-SALES

What is a pre-sale?

A Frontier Members pre-sale is an opportunity to purchase tickets ahead of the general public.

It is not a preferential ticketing service. We hold tickets of equal quality in all price categories for both the pre-sale and the general public on-sale. It is entirely your choice whether you purchase in the pre-sale or wait for the general public on-sale.

Obviously the benefit of purchasing tickets through the pre-sale is that fewer people have access to it and you stand a good chance of getting the tickets you want. However, if you're not happy with the tickets that are available to you through the pre-sale we recommend that you wait and try for the general public on-sale.

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Are tickets more expensive through the pre-sale than the general public on-sale?

You pay no more for tickets purchased in the pre-sale than you would for tickets purchased in the equivalent price category via the internet during the general public on-sale. If there are any exceptions to this, we will clearly state this in the pre-sale section of the artist tour page.

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What sort of tickets will I be able to buy in a pre-sale?

Frontier Members pre-sales offer a ticket allocation in all ticket categories for our Members to purchase. However, it is important that you note that tickets of equal quality will be held aside for the general public on-sale, so the decision to purchase through the pre-sale is yours alone.

On rare occasions, ticket packages may be available for purchase through third party websites related to the artist and/or tour (for example, the artist’s website or fan club). These packages are not always available in the Frontier Members pre-sale – any information on the packages will always be clearly stated in the Tour Dates section of the artist tour page.

Obviously the benefit of purchasing through the pre-sale is that fewer people have access to it, and you stand a good chance of getting the tickets you want. However if you're not happy with the tickets that are available to you through the pre-sale, we recommend that you wait and try for the general public on-sale.

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PURCHASING PRE-SALE TICKETS

Is there a limit to how many tickets I can purchase?

Yes. We always post ticket limits in the pre-sale section of the tour page. We set ticket limits to deter ticket scalping and ensure that as many real fans as possible can secure tickets.
 

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How can I pay for my tickets?

You will need to pay for them with a credit card or a debit card with credit facilities.

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How do I buy tickets?

Frontier Members pre-sales are only accessible to those signed up as Frontier Members. If you are not currently signed up, click here or click on ‘Sign Up’ in the top menu bar.

Frontier Members pre-sale tickets are only sold online.  Please visit the relevant artist tour page on our website, click on the pre-sale section (make sure you are signed in as a Frontier Member) and check the information relating to your show’s pre-sale. You will see your pre-sale code, the pre-sale start and end times and a direct link to the ticketing page on which you can enter the pre-sale code when the pre-sale begins to buy tickets.

On some larger scale tours, some ticketing agencies implement queuing systems in order to allow the highest number of customers onto their website without it crashing.  A countdown timer will start as soon as you visit the ticketing site.  In order to maximise the time you have to complete your transaction, only click through or arrive on the ticketing site once you are ready to purchase.

Depending on the ticketing agency (e.g. Ticketek, Ticketmaster, Moshtix, Oztix), you may need to be signed up to their membership program as well.

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What time will the pre-sale start for me?

Refer to the pre-sale section of the relevant artist tour page. Click ‘Details’ beside your preferred show date and your pre-sale times will display there.

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When can I buy pre-sale tickets?

Refer to the pre-sale section of the artist tour page for the show that you're interested in. Pre-sale dates and times may differ from show to show.

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Can I buy pre-sale tickets by phone or at a ticketing outlet?

No. Frontier Members pre-sale tickets will only be available via the Internet. Please do not try to purchase via phone or the outlets as they will not be able to assist you.

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I didn't receive my pre-sale e-card. What do I need to do?

If you didn't receive your e-card, never fear! All your pre-sale information is listed in the pre-sale section of the relevant artist tour page.

Ensure you have added Frontier Touring email addresses (frontiertouring@email.impactdata.com.au and info@frontiertouring.com.au) as Safe Senders to your email account and that your music preferences are up to date.

To update your details, sign into our website with your e-mail address and password and click here or select ‘Update my details’ from the ‘My Details’ drop down on the top menu.

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Does Frontier Touring transact the tickets?

No, ticket purchases are transacted by the authorised ticketing agency. You'll be taken by a link to a security protected page on their site (ie Ticketek, Ticketmaster, BOCS, Venuetix, Oztix, Moshtix, etc).

Only that ticketing agency will have access to your credit card details.  You will usually need to be a member of the ticketing agency in order to buy from them online in the pre-sale.

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Can I purchase accessibility/special needs tickets to one of your concerts in the Frontier Members pre-sale?

Yes, you will just need to quote your Frontier Members pre-sale code when processing your transaction.

The purchase of pre-booked tickets for mobility impaired or special needs patrons is done directly through the venue’s box office – you will need to contact them directly. The venue’s contact details will be available on their website.

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COMMON PRE-SALE PROBLEMS

I've followed the links to the pre-sale page and it won't let me purchase tickets/I can't see how I access the pre-sale. Can you help me?

Has the pre-sale actually started? The ticketing pages are set so that you can only proceed with a transaction once the pre-sale begins. If you’re not sure, check the pre-sale dates and times listed in the pre-sale section on the relevant artist tour page.

Have you selected the date and venue in the drop down menu (where relevant) on the ticketing site?  Sometimes the password box will only appear once you have taken these steps.

If this doesn't solve your problem, please contact us via email and one of our team members will endeavour to help you. Please note this email address is only monitored Monday to Friday, 10am - 6pm AEST/AEDT. Please put the name of the pre-sale in the subject line so we can treat your email as urgent.

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I went to buy tickets as soon as the pre-sale started, but no tickets were available. What's going on?

With today's technology it is possible for entire shows to sell out in a matter of minutes - in some cases, seconds!

Our website and social networking pages are updated immediately after the ticket allocation for a pre-sale has been exhausted. Keep an eye out on these pages for the latest information. If the show’s presale allocation is not listed as sold out then keep trying!

When someone is processing a purchase of tickets, those tickets go in to a hold status – known as "dibs" – and are no longer available to other customers. The tickets remain on "dibs" until the customer completes the transaction or the transaction times out or is abandoned. Those tickets then go back into the central system for the next customer to draw from. So basically, if there are a number of customers just looking and not buying at the beginning of the pre-sale, those tickets may become available again in a matter of minutes.

This is also why you can sometimes try to buy tickets at the very second that they go on sale for an extremely popular event and find that there are no tickets available - the entire event is on "dibs". If 2,500 fans have 4 tickets each on dibs then 10,000 tickets have been removed from the system. This is how entire shows can seem to sell out straight away. The best thing to do is to keep trying, inevitably some may get dropped back off dibs and you may be able to secure them then.

It is for this reason also that you may find that someone who bought tickets after you has secured better seats than you did. This is because they've secured tickets that someone else dropped back from dibs. Most ticketing systems are programmed to give you the best tickets available at the time that you begin your transaction.

It is also important that you keep in mind that the pre-sales are only an allocation of the tickets available at that venue. Tickets of equal quality to those offered in the pre-sale in all ticket categories are kept aside for the general public on-sale.

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I've trying to access the pre-sale page on the ticketing agency and the page is busy. Can you help me?

Unfortunately technology can only handle so much at times. As with all pre-sales and general public sales, the ticketing agencies' websites sometimes experience difficulties due to the sheer number of people hitting the same page at once.

We recommend that you keep trying until you get through. Frontier Touring takes no responsibility for ticketing agency websites or technical difficulties - these are beyond our control as the sites are operated by the ticketing agencies which are separate entities to The Frontier Touring Company. Our site merely works as a portal to a ticketing agency’s special page for the pre-sale.

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I'm trying to log in on the ticketing agency website and it's not accepting my log in information. Can you help?

Your membership with a ticketing agency is separate to your Frontier Members account. You will never need to sign in with your Frontier membership email and password on any site other than our website.

Most ticketing agencies require you to be a member of their website to complete your ticketing transaction. We recommend signing up as a member of these websites prior to a pre-sale beginning to ensure that you are ready to go once the pre-sale begins.

On some larger scale tours, some ticketing agencies implement queuing systems in order to allow the highest number of customers onto their website without it crashing.  A countdown timer will start as soon as you visit the ticketing site.  In order to maximise the time you have to complete your transaction, only click through or arrive on the ticketing site once you are ready to purchase.

If you cannot remember your log in information for the ticketing agency; try a password reminder on their website. Or alternatively you will need to contact them directly as they are a separate entity to Frontier. Contact information for a show’s particular ticketing agency is listed in the ‘Details’ section of the given show on an artist tour page on the Frontier website.

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I was about to buy tickets and the web page went down. Have I bought them?

If you have submitted your credit card details but have not received a transaction confirmation, your purchase may have gone through and you should contact the ticketing agency operating the pre-sale immediately.

If you haven't submitted your credit card details or received a transaction confirmation, it is not likely that you have purchased the tickets. Go back to the start and try again.

Frontier Touring do not have access to any transaction details.

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YOUR PRE-SALE CODE

What is my unique pre-sale code?

Your unique pre-sale code is a combination of letters and numbers unique to your Frontier Membership which gives you access to most of our pre-sales. In some instances, your pre-sale code will be a set code word rather than your unique code.

You can always find your show-specific pre-sale code by signing into the Frontier website and viewing the ‘Pre-Sale Info’ section on the artist tour page.

It is important that you do not share your pre-sale code with others as once it is used in a pre-sale, it will not be able to be used again for that particular show. You may use it for the pre-sale of a different show date on the same tour.

If you are joining as a new Member, your pre-sale code will be emailed to you shortly after signing up.

When we have a pre-sale, we email our Members a pre-sale e-card which contains their personalised pre-sale information.  You can also access this information when you’re signed into our website on the tour page by visiting the pre-sale section.

Whilst signed in, we recommend that you email the information to yourself in advance of the pre-sale (click on the email icon) as our site can become congested during pre-sale periods.  If you have the information in the email handy, you will be able to proceed directly to the ticketing website.

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When I try to enter my pre-sale code into the ticketing agency's website, it says that is incorrect?

Your pre-sale code is case sensitive so make sure that you are using capital letters where applicable.

Make sure that you are using the correct pre-sale code as it is not always the same across all shows on a tour and occasionally is not the unique pre-sale code allocated to you by Frontier but rather a set code word.

Whilst signed in, check the pre-sale code listed in the ‘Pre-Sale Info’ section on an artist tour page for your chosen show to ensure that you are using the correct one.

Make sure that it is asking you to enter your pre-sale code, not asking you to log into the ticketing agency’s membership program. If it is asking you for your log in email address and password, this is your ticketing agency membership information. You will never need to sign in with your Frontier membership email and password on any site other than our website.

If you are still having difficulties using your pre-sale code after checking the steps above, please contact us via email immediately and we will look into it for you. Please note this email address is only monitored Monday to Friday, 10am - 6pm AEST/AEDT. We will not be able to assist you with purchasing pre-sale tickets once the pre-sale period has closed so it’s best to let us know as soon as you are having difficulties.

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Will my unique code always be my pre-sale code?

Not always. For the Frontier Members pre-sales of some shows, your pre-sale code will be a set word rather than your Frontier Members code.

You can always find your show-specific pre-sale code by signing into the Frontier website and viewing the ‘Pre-Sale Info’ section on the artist tour page.

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Why can't I change my Frontier Members pre-sale code?

When you join as a Frontier Member, we provide you with a unique pre-sale code which you then use for most of our pre-sales. This is separate to your own changeable sign-in password which you use to log into our website.

We are unable to allow you to change the pre-sale code as the transaction process of each pre-sale is run via external companies (i.e. the ticketing agencies) and there is no direct database access between their sites and ours.

If you had the ability to change your pre-sale code, your change may not be received by the ticketing agency in real time and you would not be able to take part in the pre-sale...which could lead to big salty tears!

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FRONTIER MEMBERSHIP AND TICKETING ENQUIRIES

SIGNING UP AS A FRONTIER MEMBER

Is there a cost involved in signing up as a Frontier Member?

No, signing up as a Frontier Member is free.

Obviously, any tickets you may buy as a Frontier Member are sold to you. You must have a valid and operating email address to be a Frontier Member. Your internet and email usage may attract fees from your service provider.

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Do Frontier Members get better tickets than the general public?

Our pre-sales do not offer preferential seating. Tickets of equivalent quality to that offered in the pre-sale will always be offered during the general public on-sale. The advantage to our Members is that they have advance access to these tickets. It is entirely your choice whether you choose to purchase in the pre-sale.

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What are the benefits of becoming a Frontier Member?

Frontier Members gain access to pre-sales, competitions, newsletters, special offers and new tour alerts. They also receive the latest news on tours and alerts on new tours that fit their tailored Membership preferences.

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Do you give my information to other people?

Please refer to our Privacy Policy which details how we handle and use your information.

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I would like to discontinue my Frontier Membership. Can you please unsubscribe me?

Please click here to unsubscribe.  Make sure you use the email address that you originally subscribed with.

By unsubscribing from your Frontier Membership, you will no longer have access to Frontier Members pre-sales.

If you are having difficulties unsubscribing please contact us via email and one of our team will unsubscribe you. Please note this email address is only monitored Monday to Friday, 10am - 6pm AEST/AEDT.

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I'm receiving emails from Frontier Touring but I never signed up?

It's only possible to receive emails from Frontier Touring if you, or someone with access to your email address, has signed you up. Please contact us via email and one of our team will unsubscribe you. Please note this email address is only monitored Monday to Friday, 10am - 6pm AEST/AEDT.

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I can't see where I can sign up to become a Frontier Member?

Click here to sign up or click on ‘Sign Up’ in the top menu bar.

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UPDATING YOUR FRONTIER MEMBERSHIP DETAILS

I am no longer receiving your email newsletters and alerts. Is there a problem with my Membership?

Our emails may be going into your email’s spam or junk mail filters. Have you checked there?

Ensure you have added Frontier Touring email addresses (FrontierTouring@email.impactdata.com.au   and info@frontiertouring.com.au) as Safe Senders to your email account and that your music preferences are up to date

To update your details, sign into our website with your e-mail address and password and click here or select ‘Update my details’ from the ‘My Details’ drop down on the top menu.

Alternatively our emails may be blocked by your service provider. If possible, change your email address to a personal home email address; office service providers usually have stricter filters than personal ones.  

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Can I change my Frontier Members sign-in password?

You sure can! With our sleek new website, you have the option to change your sign-in password from your Frontier pre-sale code to something personal to you.

New members will be able to create their own sign-in password when signing up. Current members can update their sign-in password to one of their choosing by visiting the Update my details page.

If you cannot remember your Frontier pre-sale code to sign into our website, click here or hover over ‘Sign In’ in the top menu bar and click on ‘Forgotten your password?’ and you will receive an email with password reset instructions.

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I'm trying to update my Frontier Members details and can't find where to do it?

Make sure that you are signed in first!  Once you’re signed in, click here or hover over ‘My Details’ in the top menu bar and click on ‘Update my details’.

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I've requested to have my password reset but I haven't received an email from Frontier yet?

Please make sure you have requested the sign-in password reset with the same email address that you originally signed up with as a Frontier Member.

In high traffic periods (usually in the lead up to and during pre-sales), it may take longer for your password reset email to arrive in your inbox. Please also check the email isn’t in your email’s spam or junk mail.

If you still haven’t received your sign-in password reset email, please contact us via email and one of our team will endeavour to help you. Please note this email address is only monitored Monday to Friday, 10am - 6pm AEST/AEDT.

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PURCHASING TICKETS TO FRONTIER TOURS

I've previously bought tickets but I'd like to exchange them for another show/better seats/cancel them.

When you purchased your show tickets, you agreed to purchase the tickets on the terms and conditions of purchase as outlined by the ticketing agency you purchased the tickets through (“Terms of Sale”). These Terms of Sale cover the conditions of your ticket purchase including their guidelines for cancellation/exchange.

You will need to refer to the Terms Of Purchase of your ticket purchase for this enquiry and the authorised ticket seller but note that in most instances, the Terms of Sale only permit refunds and exchanges in limited circumstances, for example, the concert has been cancelled, rescheduled or significantly relocated.

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What do you recommend as being the best way to buy tickets to a concert - internet, phone or in person at ticketing outlets?

We recommend that you use the ticket purchase method that you are most confident with once tickets are on sale to the general public. Please note that for Frontier Members pre-sales, tickets can only be purchased online.

There are lots of differing theories on which method of ticket purchase is best. The internet may be the fastest as it's just a click and buy process, however congestion on a website can mean you can't access to buy.

Some frequent concert goers swear by the more ‘obscure’ ticketing outlets, where line-ups are less likely.

The reality is that queues can happen on the phone, the internet and at ticketing outlets.

On most major tours, all tickets are stored within one central ticketing system, meaning that when a ticket is purchased via internet, phone or in person, it is immediately removed from the central system.

You may find that you aren’t able to access tickets quickly after they have gone on sale. This doesn’t necessarily mean that they have sold out; this is because of the ‘dibs’ system put in place by ticketing agencies.

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What is an authorised ticketing agent/outlet?

Authorised ticketing agencies differ from one tour to the next. Our authorised venue ticketing agencies are always listed on the relevant artist tour page. You should look there as a first reference point. On occasion there may be authorised on-sellers such as Visa Preferred or Qantas. If you're not sure whether an outlet is authorised, please contact us via email and one of our team will advise you if they are an authorised ticketing agent. Please note this email address is only monitored Monday to Friday, 10am - 6pm AEST/AEDT.

Auction sites and unauthorised ticket resellers are not permitted to sell concert tickets to Frontier Touring concerts. Buyers should be aware that these tickets may be cancelled by Frontier Touring and our authorised ticketing agents, without notice or compensation.

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I really want to go to one of your concerts but it's sold out. Is there any way to get tickets?

If a concert is showing as sold out, all of the tickets currently available have been sold. Sometimes tickets are held back from initial sale while production requirements for the show are established. We do this to ensure you don't buy seats that are going to be obstructed by the staging and production.

Once the production is loaded into a venue, it may be that these held seats can be released for sale. This is why you will sometimes see us advertise ‘production releases’. When these occur we will let you know via our Facebook and Twitter. Keep an eye on these in the days to leading up to a tour as these can sometimes be excellent tickets!

It is also always worth checking with the venue box office or ticketing agency in the days leading up to and on a show day to see if final tickets have been released to the public.

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How do I purchase accessibility/special needs tickets to one of your concerts?

The purchase of pre-booked tickets for mobility impaired or special needs patrons is done directly through the venue’s box office – you will need to contact them directly. The venue’s contact details will be available on their website

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TICKET SCALPING

What is Frontier Touring's position on ticket scalping?

Frontier Touring strongly opposes ticket scalping. The re-sale of tickets by non-authorised outlets or for a price greater than the retail price is often prohibited under the Terms of Sale made between the ticket buyer and the ticketing agency. If you purchase tickets from an unauthorised seller, you run the risk of being supplied with a ‘fake’ ticket;  the ticket not being provided at all; or you not being able to obtain a refund or exchange in circumstances in which you may otherwise be entitled.

Frontier Touring considers ticket scalping to be an issue of major concern as we wish to protect true music fans. We don't want tickets being sold at highly inflated prices by scalpers, making it difficult or impossible for most fans to be able to afford. Most touring artists have considerable input into the ticket prices their fans pay to attend their concerts.  By on-selling tickets at an inflated price, ticket scalpers are taking advantage of both the artist and the fan. The scalper profiteers off the hard work and talent of the touring artist. Frontier does not believe this is fair or right.

Since the advent of the internet, ticket scalping has increased dramatically and it is becoming increasingly difficult to track down scalpers due to their ability to hide their identity online.  Unfortunately the majority of Australian States do not have government legislation in place that will allow us to force the removal of tickets from popular auction/retail sites.  We encourage music fans to voice their discontent to their local State governments in a hope that anti-scalping legislation will be introduced.  The NSW government has recently taken steps to deal with scalping after public outcry.

We know that Australians and New Zealanders are as passionate about music and live entertainment as we are and we believe that you shouldn’t be taken advantage of by unscrupulous individuals, so please purchase your tickets through the authorised ticketing outlets.

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Is it a criminal offence to re-sell a ticket in Queensland?

The Queensland Government have introduced legislation where the resale of a ticket in certain circumstances may attract criminal penalties.

Please refer to the Queensland Government website for more information.

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What does Frontier Touring do to prevent ticket scalping?

Frontier Touring limits the number of tickets individuals can purchase to a concert. On shows that are considered to be particularly popular, numbers may be greatly limited and special measures may be employed such as lining up in person to purchase tickets, ticket suppression and/or photo identification being required to enter a seat/venue on the night.

We monitor prominent auction sites and unauthorised resellers for tickets that are being sold in breach of our authorised ticketing agencies’ Terms of Sale.

It is worth noting that it is against the Listing Policy of most auction sites and unauthorised resellers to offer products that are not physically in the seller’s possession.

Unfortunately these measures can often inconvenience the fans we're trying to protect; however these are the current methods available to us to limit and control scalping. You should seriously consider whether to buy tickets from a scalper.

Our hope is that the various Governments will introduce anti-scalping legislation that will protect and look after the interest of honest fans. We welcome the Queensland Government's proactive anti-scalping stance and their introduction of new laws aimed at abolishing scalping in Queensland.

Australians and New Zealanders are passionate about their music, sport and entertainment and, we believe, shouldn't be taken advantage of by unscrupulous individuals.

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Why does Frontier Touring care? Isn't it just about market forces?

Many would argue that reselling tickets is purely about market forces - supply and demand. We disagree with this argument as:

1. The BUYER has few avenues of recourse if a concert/event is cancelled.
On occasion concerts are cancelled or postponed. Buyers who have purchased tickets via authorised outlets are entitled to a refund within the Terms Of Sale of the ticket as outlined by the ticketing agency. By buying from an authorised outlet the buyer is assured that they have avenues of legal recourse if a refund is not supplied. If you buy from an unauthorised ticket seller, you run the risk of not being able to get a refund or exchange if the concert is cancelled, rescheduled or significantly re-located.

Major promoters such as Frontier Touring have an established reputation of doing the right thing by concert patrons, whereas a ticket scalper most frequently sells under a pseudonym and is not governed by any code of practice. Finding and holding these individuals accountable for a full refund is difficult, in most cases unlikely and is not the responsibility of Frontier Touring.

It is important to note that the original authorised ticketing agency can only refund to the original purchaser and not to the person who has bought a ticket from an unauthorised seller.

2. The ARTIST has the right to set a ticket price for their fans
Most touring artists have considerable input into the ticket prices their fans pay to attend their concerts. It is the right of every artist to do this.

By on-selling tickets at an inflated price, ticket scalpers are taking advantage of both the artist and the fan. The scalper profiteers off the hard work and talent of the touring artist. Frontier does not believe this is fair or right.

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TOUR SPECIFIC INFORMATION

ITEMS ALLOWED AT CONCERTS

I'd like to take photos at one of your upcoming concerts. Will I be allowed to take my camera in?

Artists/bands or the venue will determine if fans can take photos at concerts. In many cases artists/bands allow fans to bring in personal cameras or camera phones and take photos for personal use.

However, in some instances an artist and/or their management may stipulate that no cameras are allowed. You should check with the venue in the lead up to the show to determine whether you can bring a personal camera or use your camera phone. Please refer to the event’s terms & conditions of entry for a particular show, as outlined by the authorised ticketing agency.

A lens that is detachable from the camera is considered to be a professional camera as are some cameras with extended zoom lenses. You will not be allowed to bring cameras of this nature in.

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I'm from a media outlet and we'd like to photograph or record audio/video of a concert. Can we do this?

Please contact one of our publicists. In some instances major media may be permitted access to photograph/film a concert under strict guidelines and supervision. The editor of your media outlet will need to submit a request for accreditation.

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I'm a fan and I'd like to record audio/video of a concert. Can I do this?

Attending a concert does not automatically give you the right to record the concert. Performers have the right to authorise recordings of their performance and unless the artist specifically permits you, you must not record their performance. You should check directly with the venue in the days leading up to the show to see if the artist is allowing fans to record their performances in Australia or New Zealand.

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MEETING/CONTACTING ARTISTS

I'd like to meet an artist/band. Can you help?

Due to the volume of requests we receive of this nature and the demanding schedule associated with touring it is unlikely your request to meet an artist will be accommodated. You may contact us via email, however only successful requests will be responded to.

Please don't take offence if an artist isn't able to meet you. Many of them work on incredibly tight schedules and do not have time available to meet everyone. It is very rare that requests can be accommodated.

Sometimes it is possible to win the chance to meet an artist. These opportunities are often run by a media partner of the tour (check the relevant artist tour page for a list of its media partners) or as special competitions by Frontier Touring.

Other companies with access to the artist, such as record labels, may also run such competitions.

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I'd like to get a backstage pass to a concert. Can I get one/buy one through you?

Frontier Touring only issue backstage passes to staff that are required to work on the show. Sometimes it is possible to win the chance to meet an artist. These opportunities are often run by a media partner of the tour (check the relevant artist tour page for a list of its media partners) or as special competitions by Frontier Touring.

Other companies with access to the artist, such as record labels, may also run such competitions.

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I really want to get one of your touring artists to sign something for me. Can you help?

Due to the volume of requests we receive, the difficulty of establishing the authenticity of each request, and the prevalence of online auction site scammers we advise that we cannot assist you in receiving autographs.

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I'd like to contact an artist's manager. Can you give me their email address?

Frontier does not provide contact information for touring artists or their management. You should try contacting them through their official website or fan club.

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I'd like to send a letter/gift to an artist. Can you help?

Some artists will accept emails/letters. You may contact us via email to send a fan letter or post a letter to your closest Frontier Office.

Where possible, we will endeavour to pass these onto the artist's management/representative. We do not respond to emails requesting us to do so. We do not deliver items direct to artists and cannot guarantee they will be passed on by management. We accept no responsibility for items sent to us or for their return to you.

We request that you do not send demos or song lyrics. Most artists refuse to accept items such as these for legal reasons.

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MEMORABILIA | MERCHANDISE | POSTERS

I'd really like the tour poster for one of your tours. Can I get one?

The posters produced for our tours are used to market the tour. We unfortunately don't have any spares to give to you. Sorry - your best bet is if Frontier Touring or a media partner of the tour are running a promotion giving one away. Please don't remove any tour posters from walls prior to the tour as this may affect its success!

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TOUR SCHEDULING | SHOW DATES & TIMES

What time does a concert start and finish?

Click ‘Details’ beside the concert that you’re attending on the artist’s tour page and, if confirmed, the stage times will be listed below.

Prior to stage times being confirmed, the start time will be set to 12.00AM as default. If no times are posted, they are not yet available and you should keep checking closer to the show. Please note however that show times are subject to change without notice.

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I'd like to request you bring a particular artist/band to Australia or New Zealand. How do I do this?

Please contact us via email and your suggestion will be passed onto our tour coordinators.

Please note that due to the volume of emails we receive, we may not be able to respond personally to your email, but be assured we do like to hear who people are interested in seeing on tour.

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Why isn't an artist/band coming to my city?

There are numerous factors that can decide whether a tour will include a particular city. Some of the most common are:

  • The artist/band is only available for a set number of days and time did not permit a show in your city
  • An appropriate venue wasn't available on the required date and the city therefore couldn't be included in the tour
  • It wasn't economically viable to schedule a show in a certain city on this particular tour

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I can't find the tour/artist/band that I'm looking for on your website. Can you help?

If a tour/artist/band isn't on our website it is either not being promoted by our company or not currently confirmed to tour Australia or New Zealand.

The best way to stay up to date with tour announcements is to sign up as a Frontier Member or check our Facebook and Twitter pages. That way you will receive news of tours as soon as they're announced, based on your music preferences. Click here to sign up or click on ‘Sign Up’ in the top menu bar.

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GENERAL ENQUIRIES

SOCIAL MEDIA

I have a complaint relating to your social media pages and their content. Where should I send this to?

If your complaint is relating to the content posted by Frontier Touring directly, please contact us via email and we will look into your concern. Please note this email address is only monitored Monday to Friday, 10am - 6pm AEST/AEDT.

Please note that while we cannot directly control the content posted on our social media pages by the general public, we actively monitor these pages to ensure that any third party content is in line with the terms and policies of that given social media website.

Where available, we employ profanity filters and report inappropriate posts for removal. Please contact us via email if you have a complaint relating to third party content on our social media pages and we will look into it if possible.

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COMPLAINTS

I have a complaint about the ticket prices for a tour. I think they're too expensive.

Ticket prices are based on what is required to cover the costs associated in bringing an artist, their production and staging, staff and crew to Australia and/or New Zealand. Every effort is made to keep costs at a minimum, however some tours are more expensive for us to promote and the ticket price will subsequently reflect that cost.

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I have a complaint about a concert I attended. Where should I send this to?

  1. If your complaint relates to the actual performance or the concert’s production (i.e. sound, staging, seating), it is always best to immediately approach a venue staff member at the time as they may be able to resolve your problem there and then.

    If you wish to complain about these matters after a concert, please contact us via email. Please note this email address is only monitored Monday to Friday, 10am - 6pm AEST/AEDT.
     

  2. If your complaint is regarding venue facilities, venue staff or security issues, you should address your complaint directly to the venue as these are venue matters.
     
  3. If your complaint is regarding merchandising, you will need to contact the merchandising company direct. If you cannot find information about a tour’s specific merchandising company, please contact us via email. Please note this email address is only monitored Monday to Friday, 10am - 6pm AEST/AEDT.

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I have a complaint relating to your website and its content. Where should I send this to?

Please contact us via email. Please note this email address is only monitored Monday to Friday, 10am - 6pm AEST/AEDT.

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I'm still upset that a tour isn't coming to my city. Is there anything I can do to change an artist's mind?

It is unlikely, but in rare cases petitions can convince an artist to extend their tour into another city. Please note that Frontier Touring will only consider petitions that are authentic representations of fans’ interest.

Usually the best means of achieving this can be by approaching media outlets, such as a local radio station or newspaper, and securing their support to both run the petition and present the results to Frontier Touring to pass on to the artist's agent or management where appropriate.

Please keep in mind that a popular petition is no guarantee that a show may be added and we cannot promise that you will get a response. Sometimes it just isn't possible for a tour to extend outside of the dates already announced.

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I have a complaint that a tour isn't coming to my city. Where should I send this to?

Please read the Tour Scheduling section of the FAQ first. If you still feel your concerns aren't addressed, please email us through the contact us via email. Please note this email address is only monitored Monday to Friday, 10am - 6pm AEST/AEDT.

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I have a complaint about a Frontier Members pre-sale. Where should I send this to?

Please contact us via email. Please note this email address is only monitored Monday to Friday, 10am - 6pm AEST/AEDT.

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PRESS & MEDIA ENQUIRIES

I'm a professional photographer and would like to take photos for my portfolio. How do I get a photo pass?

Frontier Touring only accredits photographers shooting for specific media outlets or major agencies. The policy for each tour is dictated by the artist or artist’s management and not by Frontier Touring. You will need your Editor, Pictorial Editor or Chief Of Staff to submit a request for photo access to one of our publicists. They will contact you if accreditation is possible.

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I'd like to review a concert for the publication/media outlet I work for. How do I get media reviewer tickets?

Frontier Touring hold a limited number of tickets for media reviewers and can only accommodate a limited number of requests from media. Major media outlets and the tour’s presenting partners are usually shortlisted for media tickets ahead of other media.

You will need your Editor or Chief Of Staff to submit an accreditation request on your behalf to one of our publicists.
 

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I'd like to request an interview with a touring artist. Who should I speak to?

Please contact us via email with details of your media outlet and the artist you'd like to interview. It will be passed onto one of our publicists who will contact you directly if an interview is possible.

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I'd like to be added to your media database. How can I do this?

Please contact us via email with details of your media outlet. It will be passed onto one of our publicists.

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I'd like to get an image of an artist to run in my publication/on my website. How can I get one?

Please contact us via email with details of your media outlet and the tour/artist you'd like an image for. It will be passed onto one of our publicists who may arrange to send you an image. Please note that only authorised media outlets/publications will be sent publicity shots.

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SUPPORT ACTS & DEMO SUBMISSIONS

I'd like to put my band forward as a support for one of your tours. How do I do this?

Our tour co-ordinators work with the touring artist and their management to select support bands. Usually bands are shortlisted that our tour coordinators are already aware of. Past touring experience and profile are a major factor in their choice. In most cases the ultimate decision will fall with the headlining artist and/or their management.

Please note Frontier Touring does not accept demos.

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How do I find out who is supporting a particular tour?

When support acts are confirmed details will be posted on the artist tour page of the headline artist and announced on our Facebook and Twitter pages. You should keep checking there for information.

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I'd like to send you a demo of my band. How do I do this?

Frontier Touring does not accept demos. We are promoters of international artists and some major domestic artists. If you're looking for an agent, check out our sister companies, Artist Voice, Premier Artists and The Harbour Agency.

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CHARITY DONATIONS

I'd like to request tickets/prizes for a charity. How do I do this?

Due to the volume of requests we receive for charity donations, Frontier Touring can only support charities that we have a prior relationship with. We make donations each year to many selected worthy causes and community projects. Obviously where an artist has a direct affiliation with a charity, we are happy to follow artist management directives.

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USE OF IMAGES/CONTENT

Can I use any of the images/content from your site for my own purposes?

No. You must not use any Frontier Touring trademarks, names, or logos without the prior written permission of Frontier Touring. Any other trademarks, product names, company names, logos or images within the Frontier Touring Sites are the property of their respective owners, and may not be used without the prior written permission of their respective owners.

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ABOUT THE FRONTIER TOURING COMPANY

EMPLOYMENT | WORK EXPERIENCE | INTERNSHIPS

I'd like to work for The Frontier Touring Company. Do you have any paid positions currently available?

It should be noted that Frontier Touring rarely has positions available. We regret that due to the volume of emails received we are unable to respond to non-successful applications.

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I work in concert production and would like to work on one of your tours. Do you have any positions available?

Frontier contracts production services from established companies on a tour by tour basis. We do not hire production staff directly.

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Do you accept work experience/internships?

No, we do not take on work experience/intern staff.

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SCHOOL & UNIVERSITY PROJECTS

I'm doing an assignment on the music industry. Can you help me?

We have a small team of staff who are usually busy working on our tours. Due to the volume of requests of this nature, we can't contact everyone. However, we do want you to ace your assignment, so we've put together some frequently asked questions below that may help you!

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What qualifications do you need to work for a concert promoter?

Some of our staff have university qualifications such as Business, Marketing and Communications degrees. Some of our staff have no tertiary qualifications but started in the company at an entry level and have worked their way up.

Enthusiasm, dedication and commitment are key elements to success in this industry.

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How do tours get booked to come to Australia and New Zealand?

Frontier Touring deals with an agent overseas who represents an artist/band. A deal is negotiated between Frontier Touring and the agent to bring the artist here for concerts. In most instances the artist is paid a fee per show to perform here.

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Do you approach the overseas agent or do they approach you?

Both. Frontier Touring has relationships with many agents around the world and they frequently contact us about artists wishing to tour Australia and New Zealand.

We also have a number of tour coordinators who travel overseas visiting festivals and concerts to attend shows and source the latest hot bands and artists. When they find someone they think you should see, Frontier Touring approaches the relevant agent.
 

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What decides the cities that an artist/band will visit?

There are numerous factors that can decide whether a tour will include a particular city. Some of the most common are:

  • The artist’s/band’s availability – sometimes they are only available for a set number of days. When this happens, the cities with the largest populations tend to secure the dates over smaller cities.
  • The availability of an appropriate venue – sometimes an appropriate venue is not available on the required date and the city therefore cannot be included in the tour
  • Economic viability – it may not be economically viable to schedule a show in a certain city on a particular tour

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THE MUSHROOM GROUP

Where do I find details of the other Mushroom Group companies?

The Mushroom Group is Australia & New Zealand’s largest independent entertainment group. You can find out more about our companies here.

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PRIVACY POLICY

What do you do with my information?

Please refer to our Privacy Policy which details how we handle and use your information.

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