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Contents
Pre Sales
Frontier Membership
Ticketing
Competitions
Work Experience/Internships/Jobs / Employment
School / University Projects
Complaints
Press /Media Enquiries
Tour Suggestions
Show Times/ Tour Scheduling
Support Spots / Demo Submissions
Items allowed at concerts
Artists - Meeting/ Contacting/ Memorabilia/ Merchandise
Charity Donations
Privacy Policy
The Mushroom Group Of Companies
Use Of Images / Content Without Permission

FAQ TOP 10

1. I can't find the tour/ artist/ band I'm looking for. Can you help?
2. I'd like to get an image of an artist to run in my publication/ on my website. How can I get one?
3. I'd like to request an interview with a touring artist. Who should I speak to?
4. I'd like to be added to your media database. How can I do this?
5. I'm a professional photographer and would like to take photos for my portfolio. How do I get a photo pass?
6. I'd like to review a concert for the publication/media outlet I work for. How do I get media reviewer tickets?
7. I'd like to put my band forward as a support for one of your tours. How do I do this?
8. I'd like to send you a demo of my band. How do I do this?
9. How do I find out who is supporting a particular tour?
10. Is it a criminal offence to re-sell a ticket in Queensland?

FAQ

Pre Sales
Frontier's tips for a smooth path to pre-sale happiness
How do I buy tickets?
I went to buy tickets as soon as the pre-sale started, but no tickets were available. What's going on?
Are tickets more expensive through the pre-sale than the general on-sale?
What sort of tickets will I be able to buy in a pre-sale?
I've followed the links to the pre-sale page and it won't let me purchase tickets/I can't see how I access the pre-sale. Can you help me?
What is a pre-sale?
Is the pre-sale available by phone or ticketing outlets?
What time will the pre-sale start for me?
How can I pay for my tickets?
Does Frontier Touring transact the tickets?
Is there a limit to how many tickets I can purchase?
I've logged onto the pre-sale and the page is busy. Can you help me?
When can I buy tickets?
I was about to buy tickets and the web page went down. Have I bought them?
I didn't receive my Pre-sale Ecard. What do I need to do?
Frontier Membership
What is my Unique Password?
Is there a cost involved in joining as a Frontier Member?
Do Frontier Members get better tickets than the general public?
What are the benefits of becoming a Frontier Member?
Why can't I change my Frontier Members password?
When I try to enter my password to login it says that it is incorrect?
Do you give my information to other people?
I'm no longer receiving your email newsletters and alerts. Is there a problem with my Membership?
I've requested a Password reminder but it hasn't arrived?
I would like to discontinue my Membership with Frontier. Can you please unsubscribe me?
I can't see where I can sign up to become a Member?
I'm receiving emails from Frontier Touring but I never signed up?
I'm trying to update my Members details and can't find where to do it?
Ticketing
What do you recommend as being the best way to buy tickets to a concert - internet, phone or in person at outlets?
I really want to go to one of your concerts but it's sold out. Is there anyway to get tickets?
What does Frontier do to prevent ticket scalping?
I've previously bought tickets but I'd like to exchange them for another show/better seats/ cancel them.
Is it a criminal offence to re-sell a ticket in Queensland?
I have a complaint about the ticket prices for a tour. I think they're too expensive.
Why does Frontier care? Isn't it just about market forces?
What is Frontier Touring's position on ticket scalping?
What do you mean by TERMS OF SALE exactly?

What is an authorised agent/ outlet?
Authorised outlets differ from one tour to the next. Our authorised venue ticketing agencies are always listed on the relevant tour page. You should look there as a first reference point. On occasion there may be authorised on-sellers such as Visa Preferred or Qantas. If you're not sure whether an outlet is authorised or not please go to the CONTACT page and send us an email. We'll advise you if they are an authorised agent.

For instance, eBay is a popular auction site where sellers can sell their wares to the public. However, the sellers on eBay are NOT authorised to sell concert tickets to Frontier concerts and are breaching the TERMS OF SALE. Buyers should be aware that these tickets may be cancelled by Frontier and our authorised ticketing agents, without notice or compensation.
Why do most larger shows now have multiple price structures, rather than just one?
Competitions
I've won tickets through one of your competitions but I can't attend the concert. What can I do?
How do I know if I've won a competition I entered through the Frontier Members section?
I want to know when one of your promotions ends?
Work Experience/Internships/Jobs / Employment
I'd like to work for The Frontier Touring Company. Do you have any paid positions currently available?
Do you do work experience/internships?
I work in concert production and would like to work on one of your tours. Do you have any positions available?
School / University Projects
What qualifications do you need to work for a concert promoter?
I'm doing an assignment on the music industry. Can you help me?
How do tours get booked to come to Australia/New Zealand?
Do you approach the overseas agent, or do they approach you?
What decides the cities an artist/band will visit?
Complaints
I have a complaint about the ticket prices for a tour. I think they're too expensive.
I have a complaint about a concert I attended. Where should I send this to?
I have a complaint about a Frontier Members pre-sale. Where should I send this to?
I have a complaint about the fact that a tour isn't coming to my city. Where should I send this to?
I have a complaint relating to your website and its content. Where should I send this to?
I find the content of one of your concerts/tours to be inappropriate.
Press /Media Enquiries
I'd like to request an interview with a touring artist. Who should I speak to?
I'm a professional photographer and would like to take photos for my portfolio. How do I get a photo pass?
I'd like to review a concert for the publication/media outlet I work for. How do I get media reviewer tickets?
I'd like to be added to your media database. How can I do this?
I'd like to get an image of an artist to run in my publication/ on my website. How can I get one?
Tour Suggestions
I'd like to request you bring a particular artist/band to Australia or NZ. How do I do this?
Show Times/ Tour Scheduling
What time does the concert start and finish?
I'm still upset that a tour isn't coming to my city. Is there anything I can do to change the artist's mind?
Why isn't an artist/band coming to my city?
I can't find the tour/ artist/ band I'm looking for. Can you help?
Support Spots / Demo Submissions
I'd like to send you a demo of my band. How do I do this?
I'd like to put my band forward as a support for one of your tours. How do I do this?
How do I find out who is supporting a particular tour?
Items allowed at concerts
I'd like to take photos at one of your upcoming concerts. Will I be allowed to take my camera in?
I'm a professional photographer and would like to take photos for my portfolio. How do I get a photo pass?
I'm a fan and I'd like to record audio/video of a concert. Can I do this?
I'm from a media outlet and we'd like to record audio/video of a concert. Can we do this?
Artists - Meeting/ Contacting/ Memorabilia/ Merchandise
I'd like to get a backstage pass to a concert. Can I get one/ buy one through you?
I'd like to meet an artist / band. Can you help?
I'd like to contact an artist's manager. Can you give me their email address?
I'd really like the tour poster for one of your tours. Can I get one?
I'd like to send a letter / gift to an artist. Can you help?
I really want to get one of your touring artists to sign something for me. Can you help?
Charity Donations
I'd like to request tickets/prizes for a charity. How do I do this?
Privacy Policy
What do you do with my information?
The Mushroom Group Of Companies
Where do I find details of the other Mushroom companies?
Use Of Images / Content Without Permission
Can I use any of the images/ content of your site for my own purposes?
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