A pre-sale is an opportunity for our Members to purchase tickets in advance of the general public. It is not a preferential seating offer however and it is important that you note that tickets of equal quality will be held aside for the public on-sale. The decision to purchase through the pre-sale is yours alone. Obviously the benefit of purchasing through the pre-sale is that fewer people have access to it, and you stand a good chance of getting the tickets you want. However, if you're not happy with the tickets that are available to you through the pre-sale we recommend that you wait for the general public on-sale.

When it actually comes to transacting your purchase you'll be taken by a link to a special security protected page on an authorised ticketing outlet site (ie Ticketek, Ticketmaster, BASS, BOCS, Venuetix etc). No one outside of that ticketing agency will have access to any of your credit card details.

You should refer to the artist page for the tour you're interested in going to. Pre-sale dates/times will differ from tour to tour.

Please visit the artist tour page for details of how that particular pre-sale will be run.

Frontier Member's pre-sales offer tickets in most areas of the venue to our Members to purchase. However it is important that you note that tickets of equal quality will be held aside for the public on-sale, so the decision to purchase through the pre-sale is yours alone. Obviously the benefit of purchasing through the pre-sale is that fewer people have access to it, and you stand a good chance of getting the tickets you want. However, if you're not happy with the tickets that are available to you through the pre-sale we recommend that you wait for the general public on-sale.

Yes. We always post ticket limits on the tour artist page. We impose ticket limits to deter ticket scalping and ensure as many real fans as possible secure tickets.

No. The pre-sale will only be available via the Internet. Please do not try to purchase via phone or the outlets as they will not be able to assist you.

Generally no. You pay no more than you would if you purchased tickets via the internet during the general on-sale. If there are any exceptions to this we will clearly state this on the pre-sale page.

You will need to pay for them with a credit card or a debit card with credit facilities.

Unfortunately technology can only handle so much at times. As with all pre-sales and public sales the ticketing agencies' websites sometimes experience difficulties due to the sheer number of people hitting the same page at once. We recommend that you just keep trying until you get through. Frontier takes no responsibility for website or technical difficulties - these are beyond our control as the sites are operated by the ticketing agencies, which are separate entities to The Frontier Touring Company. Our site merely works as a portal to a special ticketing agencies page for the pre-sale.

Has the pre-sale actually started? The pages are set so you can only proceed with a transaction once the pre-sale has commenced. Check the pre-sale dates and times listed on the pre-sale page in the Members area. You should also contact the relevant ticketing agency operating the pre-sales site. If this doesn't solve your problem please email us through the CONTACT page and one of our team will endeavour to help you. Please note this email address is only monitored Monday to Friday during office hours. Please put the name of the pre-sale in the subject line so we can treat your email as urgent.

If you haven't entered your credit card details you won't have actually purchased the tickets yet. Go back to the start and try again. If you did enter your credit card details your purchase may have gone through. You should contact the ticketing agency operating the pre-sales site. Or you can email us through the CONTACT page and one of our team will endeavour to help you. Please note this email address is only monitored Monday to Friday during office hours. Please put the name of the pre-sale in the subject line so we can treat your email as urgent.

TIP ONE: Our best piece of advice is plan early for a pre-sale. Where possible don't leave it to the day of the pre-sale to become a Frontier Member. If you have problems joining we may not be able to help you before the pre-sale starts.

TIP TWO: Get familiar with our site. Click through the links as far as they can take you prior to the commencement of the pre-sale. That way you are less likely to have any unexpected surprises on the day.

TIP THREE: READ the pre-sale FAQ. It may seem long and boring, but they're common questions that we've refined over many pre-sales!

TIP FOUR: Be patient. During popular pre-sales the ticketing sites may become congested. This is common on large shows and all we can recommend is that you keep trying the link until you get through.

TIP FOUR: Make sure you note the Frontier Members pre-sale password down before you click on the link to purchase. You'll need it to enter the password protected area of the ticketing site.

With today's technology it is possible for entire shows to sell out in a matter of minutes - in some cases seconds.

When someone is processing a purchase of tickets, those tickets go in to a hold status (known as "dibs") and are no longer available to other customers. The tickets remain on "dibs" until the customer completes the transaction or the transaction times out or is abandoned. Those tickets then go back into the central system for the next customer to draw from. So basically, if there are a number of customers just looking and not buying at the beginning of the on sale, those tickets may become available again in a matter of minutes.

This is also why you can sometimes try to buy tickets at 9:00am on an extremely popular event and find that there are no tickets available - the entire event is on "dibs". If 2500 fans have 4 tickets each on dibs, then 10,000 tickets have been removed from the system. This is how entire shows can seem to sell out straight away. The best thing to do is to keep trying across the morning, inevitably some may get dropped back off dibs and you may be able to secure them then.

It is for this reason also that you may find that a friend who bought tickets AFTER you but has secured better seats than you did. This is because they've managed to secure tickets that someone else dropped back from dibs. Most ticketing systems are programmed to give you the best tickets available at the time that you are looking.

It is also important that you keep in mind that the pre-sales are only an allocation of the tickets available at that venue. Tickets of equal quality to those offered in the pre-sale are kept aside for the general on-sale.

We frequently refer to AEDT or AEST for our pre-sales - this is the time for Victoria/NSW and is where our website is hosted (and our head office).

As we are currently in daylight savings in many areas NOON AEDT is equivalent to:
NZ: 2pm
NSW: 12:00pm (noon)
VIC: 12:00pm (noon)
ACT: 12:00pm (noon)
TAS: 12:00pm (noon)
QLD: 11.00am
SA: 11.30am
NT: 10.30am
WA: 10:00am

No, you can join as a Frontier Member for free.

Obviously though, any tickets you may buy as a Frontier Member are sold to you. You must also have a valid and operating email address to be a Frontier Member, which there may be a cost to you to maintain.

Frontier Members have access to exclusive pre-sales, competitions, offers and content. They also receive the latest news on tours and alerts on new tours that fit their Membership preferences.

Your Password ID is the unique code you will need to take part in each tour pre-sale that transacts through Ticketek or Ticketmaster. It is important that you do not share this Password ID with others, as once it is used in a pre-sale, it will not be able to be used again for that particular pre-sale.

If you are an existing Frontier Member this Password ID will replace your previous Frontier Members password that you used to log into the Members Area. Your Frontier Members password will now be obsolete.

If you are a new Member, your Password ID will be emailed to you shortly after signing up.

If you experience difficulties, please email us through the CONTACT page and one of our team will endeavor to help you. Please note this email address is only monitored Monday to Friday during office hours.

To ensure you receive emails from The Frontier Touring Company you will need to add our domain to your Hotmail MSN Safe List. Hotmail have provided these instructions you can follow to allow frontiertouring.com.au:
1. Open your Hotmail MSN mailbox and click "Options" (upper right hand corner).
2. Click the "Junk E-mail Protection" link (top of page).
3. Select the "Safe List" link (2nd from bottom).
4. Copy and paste "frontiertouring.com.au" into the dialogue box titled "Type an address or domain."
5. Click the "Add" button next to the dialogue box.

Our pre-sales do not offer preferential seating. Tickets of equivalent quality to that offered in the pre-sale will always be offered during the general on-sale. The advantage to our Members is that they have advance access to tickets.

Please refer to our PRIVACY POLICY which details how we handle and use your information.

Click here and you will be taken to the sign-up page.

Your password will show on your computer screen. It is a combination of letters and numbers. Please make careful note of it as it must be exact to work.

Otherwise please email us through the CONTACT page and one of our team will endeavour to help you. Please note this email address is only monitored Monday to Friday during office hours.

While we're upgrading our site, you will need to contact us to update your details.

You can update your Member information by CONTACTING FRONTIER.

Our emails may be going into your SPAM or Junk Mail folders. Have you checked there?

Alternatively our emails may be blocked by your service provider. If this is happening you can try one of the following
1) ask your service provider/ IT person to "whitelist" emails from Frontier Touring
2) sign up again with a personal home email address; office service providers usually have stricter filters than personal ones.

Passwords are case sensitive, so try re-entering your password with a capital or lower case letter at the start. If this still doesn't work click on the 'Forgot Password?' button. You will be asked to enter your email address. Your Password ID will appear on your computer screen.

It's only possible to receive emails from Frontier if you, or someone with access to your email address, has signed you up. Please contact us through the CONTACT page and one of our team will unsubscribe you. Please note this email address is only monitored Monday to Friday during office hours.

Please contact us through the CONTACT page and one of our team will unsubscribe you. Please note this email address is only monitored Monday to Friday during office hours.

We will post the name of the winner(s) in the Members section, and will contact the winner(s) direct. Winner(s) must contact the Promoter within 14 days of receiving notification that they have won. Failure to contact the Promoter within this period will deem the winner(s) no longer eligible to receive a prize without further notice. Remember to make sure your Members information is up to date; otherwise you might miss out!

The commencement and end date of each of promotions is posted on the entry page with the competition details. Please log into the Members Area and go to the relevant competition page.

You should advise us you can't attend and we'll redraw the prize OR we can in special cases transfer your prize to a friend for you. You can't transfer the prize to anyone yourself and you should contact us about this.

Please note the sale of tickets/prizes is strictly prohibited under the Terms & Conditions of all Frontier promotions.

We have a small team of staff who are usually flat out working on our tours. Unfortunately we receive many requests of this nature and we can't always help everyone. We do want you to ace your assignment though, so we've put together some frequently asked questions below that may help you.

Frontier deals with an agent overseas who represents an artist/band. A deal is negotiated between Frontier Touring and the agent to bring the artist here for concerts. In most instances the artist is paid a fee per show to perform here.

Both. Frontier has relationships with many agents around the world and they frequently contact us about artists wishing to tour Australia and New Zealand. We also have a number of tour coordinators who travel overseas visiting festivals and concerts to check out new talent. When they find someone good, Frontier approaches the relevant agent.

There are numerous factors that can decide whether a tour will include a particular city. Some of the most common are:
- the artist/band is only available for a set number of days. When this happens the cities with the largest populations tend to secure the dates over smaller cities.
- an appropriate venue wasn't available on the required date and the city therefore couldn't be included in the tour
- it wasn't economically viable to schedule a show in a certain city on this particular tour

Some of our staff have university qualifications such as Business, Marketing and Communications degrees. Some of our staff have no tertiary qualifications but started in the company right at the bottom and have worked their way up. Enthusiasm, dedication and commitment are key elements to success in this industry.

Yes, we do occasionally take work experience/intern staff. You should check the "Positions Available" section of our ABOUT page for current availability. Applications will only be accepted for positions advertised. We regret that due to the volume of emails we're sent we're unable to respond to non successful applications.

Frontier rarely has positions available. Any available paid positions will be advertised in the "Positions Available" section of our ABOUT page. Applications will only be accepted for positions advertised. We regret that due to the volume of emails we're sent we're unable to respond to non successful applications.

Frontier contracts production services from established companies on a tour by tour basis. We do not hire production staff direct.

We're frequently asked about how our company works and the different roles our staff play. Some of our staff have answered a short Q&A that will give you a bit of an insight into what they do. You can find their responses in the ABOUT section of our site.

1) If your complaint relates to the actual performance or the concerts production (ie sound, staging, seating) it is always best to immediately approach a venue staff member on the night as they may be able to resolve your problem there and then.

If you wish to complain about these matters after a concert please email us through the CONTACT page. Please note that we cannot guarantee every complaint will be responded to, but will endeavour to respond to complaints as soon as we are able to.

2) If your complaint is regarding venue facilities, venue staff attitude or security issues you should address your complaint directly to the venue the concert was held at, as these are venue matters.

3) If your complaint is regarding merchandising you will need to contact the merchandising company direct. Frontier Touring has no association with the merchandising companies. In most cases Frontier provides a link to the merchandising company on the artist touring page. Please refer to the relevant touring page for this information. If the tour has finished, you will need to look in the PAST TOURS section.

Please send an email us through the CONTACT page with the nature of your complaint. Please note this email address is only monitored Monday to Friday during office hours.

Please email us through the CONTACT page with the nature of your complaint and one of our team will endeavour to help you. Please note this email address is only monitored Monday to Friday during office hours.

Please read the FAQ "Tour Scheduling" relating to this topic first. If you still feel your concerns aren't addressed, please email us through the CONTACT page with the nature of your complaint. Please note this email address is only monitored Monday to Friday during office hours.

Ticket prices are based on what is needed to cover the costs associated in bringing an artist, their production and staging, and staff and crew to Australia and New Zealand. Every effort is made to keep costs at a minimum, however some tours are very expensive for us to bring here and the ticket price will subsequently reflect that cost.

There are numerous factors that can decide whether a tour will include a particular city. Some of the most common are:
- the artist/band is only available for a set number of days and time did not permit a show in your city
- an appropriate venue wasn't available on the required date and the city therefore couldn't be included in the tour
- it wasn't economically viable to schedule a show in a certain city on this particular tour

In rare cases petitions can convince an artist to extend their tour into another city. Please note, however, that Frontier will only consider petitions that are authentic representations of fan interest. Usually the best means of achieving this can be by approaching media outlets, such as a local radio station or newspaper, and securing their support to both run the petition and present the results to Frontier Touring to pass on to the artist's agent or management where appropriate.

Please keep in mind that a popular petition is NO guarantee of success however and we cannot promise you'll get any response. Sometimes it just isn't possible for a tour to extend outside of the cities already announced.

If a tour/artist/band isn't on our website it is:
1) not being promoted by our company
2) not currently confirmed to tour Australia or NZ.

The best way to stay up to date with tour announcements is to join as a Frontier Member. That way you will receive news of tours as soon as they're announced, based on your music preferences.

There are differing theories on this. The internet may be the fastest as it's just a click and buy process. However congestion on a website can mean you can't access to buy, which could mean you miss out.

Some frequent concert goers swear by the more "obscure" ticketing outlets, where lineups are less likely. But, life's realities (like lines!) can slow things down, and in the meantime the good tickets can be getting snapped up on the internet and phones.

On MOST major tours all tickets are stored within one central ticketing system, meaning that when a ticket is purchased via internet, phone or in person, it is immediately removed from the central system.

When someone is processing a purchase of tickets, those tickets go in to a hold status (known as "dibs") and are no longer available to other customers. The tickets remain on "dibs" until the customer completes the transaction or the transaction times out or is abandoned. Those tickets then go back into the central system for the next customer to draw from. So basically, if there are a number of customers just looking and not buying at the beginning of the on sale, those tickets may become available again in a matter of minutes.

This is also why you can sometimes try to buy tickets at 9:00am on an extremely popular event and find that there are no tickets available - the entire event is on "dibs". If 2500 fans have 4 tickets each on dibs, then 10,000 tickets have been removed from the system. This is how entire shows can seem to sell out in a matter of minutes. The best thing to do is to keep trying across the morning, inevitably some may get dropped back off dibs and you may be able to secure them then.

It is for this reason also that you may find that a friend who bought tickets AFTER you but has secured better seats than you did. This is because they've managed to secure tickets that someone else dropped back from dibs. Most ticketing systems are programmed to give you the best tickets available at the time that you are looking.

It is not possible to return, exchange or cancel tickets you have previously purchased unless the event you booked for is cancelled or postponed. The re-sale of tickets by non-authorised outlets or for a price greater than the retail price without Frontier's in writing authorisation is strictly prohibited under the TERMS OF SALE and anyone who does so is breaching our TERMS OF SALE. Please refer to the FAQ on Ticket Scalping.

If a concert is showing as sold out, all of the tickets currently available have been sold. Sometimes tickets are held back from initial sale while the production requirements for the show are established. We do this to ensure you don't buy seats that are going to be obstructed by the staging and production. This is why you will sometimes see us advertise "production releases". Sometimes these can be excellent seats! It is always worth checking with the venue box office or ticketing agency in the days leading up to and on a show day to see if final tickets have been released to the public.

Ticket prices are based on what is needed to cover the costs associated in bringing an artist, their production and staging, staff and crew to Australia and New Zealand. Every effort is made to keep costs at a minimum, however some tours are very expensive for us to bring here and the ticket price will subsequently reflect that cost.

Prices at shows are now mostly staggered to
A) allow greater price accessibility to fans
B) allow those at the rear of the venue (with the less desirable seats) to pay less than those at the very front of the venue (with the very desirable seats)

Frontier strongly opposes ticket scalping. The re-sale of tickets by non-authorised outlets or for a price greater than the retail price is strictly prohibited under Frontier's TERMS OF SALE and anyone who does so is breaching our TERMS OF SALE.

Since the advent of the internet, ticket scalping has increased dramatically and it is becoming increasingly difficult to track down scalpers due to their ability to hide their identity online.

Frontier considers ticket scalping to be an issue of major concern as we wish to protect true music fans. We don't want ticket prices being set at highly inflated prices by scalpers, making it difficult or impossible for most fans to be able to afford a ticket.

You should seriously consider whether you want to buy any tickets from a scalper. You do so at your own risk. Any tickets sold contrary to our TERMS OF SALE may be cancelled without a refund and the person holding that ticket may be refused entry to the concert/ event.

When you buy a ticket to a concert or event, you enter into a contract. These TERMS OF SALE protect you, the ticket purchaser, other concert attendees, the concert promoter and the artist.

When you breach any of the TERMS OF SALE you are breaching your contract with Frontier and Frontier consequently has the right to enforce the TERMS OF SALE. In the case of ticket scalping, which relates to the sale of tickets by unauthorised outlets and/or the sale of tickets for an amount greater than Frontier's advertised retail price without Frontier's written permission, this is in breach of Frontier's TERMS OF SALE.

Authorised outlets differ from one tour to the next. Our authorised venue ticketing agencies are always listed on the relevant tour page. You should look there as a first reference point. On occasion there may be authorised on-sellers such as Visa Preferred or Qantas. If you're not sure whether an outlet is authorised or not please go to the CONTACT page and send us an email. We'll advise you if they are an authorised agent.

For instance, eBay is a popular auction site where sellers can sell their wares to the public. However, the sellers on eBay are NOT authorised to sell concert tickets to Frontier concerts and are breaching the TERMS OF SALE. Buyers should be aware that these tickets may be cancelled by Frontier and our authorised ticketing agents, without notice or compensation.

Many would argue that reselling tickets is purely about market forces - supply and demand. We disagree with this argument as;

- The BUYER has few avenues of recourse if a concert/event is cancelled.
A ticket becomes an intangible asset when it is sold by an unauthorised seller. On occasion concerts are cancelled or postponed. Buyers who have purchased tickets via authorised outlets are entitled to a refund within the TERMS OF SALE of the ticket. By buying from an authorised outlet the buyer is assured that they have avenues of legal recourse if a refund is not supplied.

Major promoters such as Frontier Touring have an established reputation of doing the right thing by concert patrons, whereas a ticket scalper most frequently sells under a pseudonym and is not governed by any code of practice. Finding and holding these individuals accountable for a full refund is difficult and in most cases unlikely.

It is important to note that the original authorised ticketing agency/seller can only refund to the original purchaser and not to the person who has bought a ticket from a scalper.

- The ARTIST has the right to set a ticket price for their fans
Many touring artists have considerable input into the ticket prices their fans pay to attend their concerts. Green Day, for instance, deliberately set a low ticket price for their 2004 stadium concerts because they wanted to ensure that their real fans could afford tickets. It is the right of every artist to do this.

By on-selling tickets at an inflated price ticket scalpers are taking advantage of both the artist and the fan. The scalper profiteers off the hard work and talent of the touring artist. Frontier does not believe this is fair or right.

Frontier limits the number of tickets individuals can purchase to a concert. On shows that are considered to be particularly popular, numbers may be severely limited and special measures may be employed such as lining up to purchase tickets and/or proof of photo ID being required to enter a seat/venue on the night.

It is a condition of our TERMS OF SALE that:

(a) tickets to Frontier events must only be sold through our authorised ticketing agencies; and

(b) tickets can not be sold at a price higher than Frontier's advertised retail price, unless in writing approval has been granted by Frontier.

We monitor eBay and other online auction sites for tickets that are being sold in breach of our TERMS OF SALE.

We have the right to cancel any ticket that we know is being sold in contravention of our TERMS OF SALE without refund.

Unfortunately these measures can often inconvenience the fans we're trying to protect; however these are the current methods available to us to limit and control scalping. You should seriously consider whether to buy tickets from a scalper.

Our hope is that the various Governments will see fit to introduce anti-scalping legislation that will protect and look after the interest of honest fans. We welcome the Queensland Government's proactive anti-scalping stance and their introduction of new laws aimed at abolishing scalping in Queensland.

Australians and New Zealanders are passionate about their music, sport and entertainment and, we believe, shouldn't be taken advantage of by unscrupulous individuals.

The Queensland Government have introduced new legisation where the resale of a ticket in certain circumstances may attract criminal penalties.

Please refer to the Queensland Government website for more information.

A. Please send us an email through the CONTACT page with details of your media outlet and the tour you'd like an image for. It will be passed onto one of our publicists who can then arrange to send you an image. Please note that only legitimate media will be sent publicity shots. Alternatively, you can contact our office by phone and you will be directed to the appropriate person.
Melbourne (head office) +61 3 9690 3000
Sydney +61 2 9332 2411
New Zealand +64 9 377 4454

Please send an email through the CONTACT page with details of your media outlet and the artist you'd like an interview with. It will be passed onto one of our publicists. Alternatively, you can contact our office by phone and you will be directed to the appropriate person.
Melbourne (head office) +61 3 9690 3000
Sydney +61 2 9332 2411
New Zealand +64 9 377 4454

Please send an email through the CONTACT page with details of your media outlet. It will be passed onto one of our publicists.

Frontier only accredits photographers shooting for specific media outlets or major agencies. The policy for each tour is dictated by the artist or artists management and not by Frontier Touring. You will need your Editor, Pictorial Editor or Chief Of Staff to submit a request for photo access to one of our publicists. They will in turn advise whether accreditation is possible.

Frontier hold only a very limited number of tickets aside for media reviewers and can only accommodate a limited number of requests from media. Invariably the media that our publicists have dealt with in the lead up to the tour are shortlisted for media tickets ahead of other media.

Our tour coordinators work with the touring artist and their management to select support bands. Usually bands are shortlisted that our tour coordinators are already aware of. Past touring experience is a major factor in their choice. In most cases the ultimate decision will fall with the headlining artist and/or their management. However, if you'd like to put a band forward for one of our current tours please send an email through the CONTACT page with a link to either the band's official website or Myspace page. Please specify the tour in the subject line that you are interested in. If your band has supported other tours in the past, include details of these tours. Emails will only be forwarded to our tour coordinators that appear to be legitimately sent by the actual band, their management or agent and we cannot guarantee that every request or email will be forwarded. Please note that due to the sheer number of emails we receive; only successful bands will be contacted and we make no promise that forwarded emails will be looked at by tour coordinators.

Frontier Touring is a touring company which tours international acts and some major domestic acts. Generally we do not tour new domestic acts. If you're looking for an agent and feel your band has the talent, check out our sister companies Premier Artists and The Harbour Agency . Please do not send demos to Frontier.

When support acts are confirmed details will be posted on the tour page of the headline artist. You should keep checking there for information.

Artists/bands or the venue will determine if fans can take photos at concerts. In many cases artists/bands allow fans to bring in personal cameras or camera phones and take photos for PERSONAL use.

However, in some instances an artist and/or their management may stipulate that no cameras are allowed. You should check with the venue in the lead up to the show to determine whether you can bring a personal camera or camera phone in. Frontier's website will not normally contain information relating to cameras.

A lens that is detachable from the camera is considered to be a professional camera as are some cameras with extended zoom lenses. You will not be allowed to bring cameras of this nature in.

Frontier only accredits photographers shooting for specific media outlets or major agencies. The policy for each tour is dictated by the artist or artist's management and not by Frontier Touring. You will need your Editor, Pictorial Editor or Chief Of Staff to send an official request for photo access to one of our publicists. They will in turn advise whether accreditation is possible.

You cannot record any performance without the prior permission of the performer. This is law. However, 99% of the time the answer to this one is no. If you're a fan of a band that does often allow recording, you should check directly with the venue in the days leading up to the show to see if they are allowing it in Australia or NZ.

Please contact one of our publicists. In some instances major media may be permitted access to film/record a concert under strict guidelines and supervision. Your media outlet will need to submit a request for accreditation to our publicists.

Check out our LINKS page. Links to most of the Mushroom Group Of Companies can be found there.

Please email us through the CONTACT page and it will be passed onto our tour coordinators. Please note that due to the sheer number of emails we receive, we may not be able to respond personally to your email, but we do like to hear who people are interested in seeing on tour.

Due to the sheer volume of requests we now receive for charity donations, Frontier Touring has had to make the decision to only support charities we have a prior relationship with. Obviously where an artist has a direct affiliation with a charity, we are happy to follow artist management directives.

All the posters produced for our tours are used to market the tour. We therefore don't have any spares to give to you. Sorry - your best bet is if we and someone else is running a promotion giving one away. Please don't remove any tour posters prior to the tour, as this may affect its success!

Due to the sheer volume of requests we receive, the difficulty of establishing the authenticity of each request, and the prevalence of online auction site scammers we advise that we cannot assist you in receiving autographs.

Due to the sheer number of requests we receive it is unlikely your request to meet an artist will be accommodated. You are welcome to email us through the CONTACT page, however only successful requests will be responded to. Please don't take offence if an artist isn't able to meet you. Many of them work on incredibly tight schedules and they just don't have time to meet everyone. It is very rare that requests can be accommodated.

Sometimes it is possible to win the chance to meet an artist. Usually we run these promotions in conjunction with a media partner for the tour. You should check the relevant tour page for a list of our media partners. Other entities with links to the artist, such as record labels, may also run such competitions.

Some artists will accept emails/letters. You are welcome to email a fan letter to us through the CONTACT page or post a letter to your closest FRONTIER OFFICE. Where possible, we will then endeavour to pass these onto the artist's management/ representative. We cannot respond to all emails requesting us to do so. We do not deliver items direct to artists and cannot guarantee they will be passed on by management. We accept no responsibility for items sent to us or for their return to you.

We also request that you please do not send demos or song lyrics. Most artists refuse to accept items such as these for legal reasons.

Frontier does not give out contact information for our touring artists or their management. You should try contacting them through their official website or fan club.

Frontier Touring only issues backstage passes to staff that are required backstage to work on the show. Sometimes it is possible to win the chance to meet an artist. Usually we run these promotions in conjunction with a media partner for the tour. You should check the relevant tour page for a list of our media partners. Other entities with links to the artist, such as record labels, may also run such competitions.

Each tour page has a section for show times. If times are available they will be posted on this page. If no times are posted they are not yet available and you should keep checking closer to the show. Please note however that show times are subject to change without notice, as set out in our TERMS OF SALE.

Please read our PRIVACY POLICY.

NO. You must not use any Frontier Touring trademarks, names, or logos without the prior written permission of Frontier Touring. Any other trademarks, product names, company names, logos or images within the Frontier Touring Sites are the property of their respective owners, and may not be used without the prior written permission of their respective owners.

For further information please refer to our TERMS OF USE.

1) Only Crown Cam photos from Frontier concerts will be published. Photos from concerts not promoted by Frontier will not be considered for use.

2) Frontier will determine, at its discretion, whether to publish, or remove from the Frontier website, any Crowd Cam photo provided by you.

3) You acknowledge that Frontier may non-exclusively use all intellectual property rights (including copyright) in your Crowd Cam photos throughout the world, in perpetuity, without restriction and without making payment to you, including without limitation, by way of publication of such photos on Frontier's website. Frontier may also use your photos without attributing you as the owner of such photos, however, Frontier will attempt to include a photographer's credit where reasonably possible.

4) Frontier acknowledges that you still own all intellectual property rights (including copyright) in Crowd Cam photos you submit to Frontier.

5) You warrant that:

(a) you own all Crowd Cam photos provided by you and all rights in relation to such photos;

(b) your Crowd Cam photos, the provision of these photos to Frontier and the use of these photos by Frontier, does not breach any law or the rights of any person;

and you indemnify and will keep indemnified, Frontier against any loss, damage, claims, costs or demands sustained by, or made against, Frontier as result of breach of these warranties.

1) Only Member Reviews for Frontier concerts will be published. Reviews from concerts not promoted by Frontier will not be considered for use.

2) Member Reviews must relate to the artists performance and not be a diatribe or rant about the venue, security, other patrons and so forth.

3) Frontier's site is an all-ages site. As a result profanity in a Member Review may be removed, edited or Member Reviews may be deemed not appropriate for publication.

4) Frontier will determine, at its discretion, whether to publish, or remove from the Frontier website, any Member Review provided by you. Frontier may also, at its discretion, edit reviews for length or to meet space or size requirements.

5) You irrevocably acknowledge that Frontier may non-exclusively use (and permit others to use) all intellectual property rights (including copyright) in your Member Review throughout the world, in perpetuity, without restriction and without making payment to you, including without limitation, by way of publication of such reviews on Frontier's website. Frontier may also use your review without attributing you as the owner of such review; however, Frontier will attempt to include a reviewer's credit where reasonably possible.

6) Frontier acknowledges that you still own all intellectual property rights (including copyright) in the Member Reviews you submit to Frontier.

7) You warrant to Frontier that:

(a) you own all Member Review content provided by you and all rights in relation to such Member Review;

(b) your Member Review, the provision of your Member Review to Frontier and the use of your Member Review by Frontier, does not and will not breach any law or the rights of any person;

and you indemnify and will keep indemnified, Frontier against any loss, damage, claims, costs or demands sustained by, or made against, Frontier as result of breach of these warranties.

We frequently refer to AEDT or AEST for our pre-sales - this is the time for Victoria/NSW and is where our website is hosted (and our head office).

As we are currently in daylight savings in many areas NOON AEDT is equivalent to:
NZ: 2pm
NSW: 12:00pm (noon)
VIC: 12:00pm (noon)
ACT: 12:00pm (noon)
TAS: 12:00pm (noon)
QLD: 11.00am
SA: 11.30am
NT: 10.30am
WA: 10:00am

Not all of our pre-sales start at NOON however - this is just a guide - please make sure you check the relevant touring page for the correct start time.